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Avaya Control Manager

Release 8.0

Avaya Control Manager Release 8.0.1 was made generally available in March 2017. Avaya Control Manager Release 8.0.2 was made generally available in July 2017, Avaya Control Manager Release 8.0.3 was made generally available in December 2017 and Avaya Control Manager Release 8.0.4 was made generally available in October 2018. This is NOT the latest release of Avaya Control Manager. The latest release is recommended for new development.

What’s New in Avaya Control Manager 8.0.4

Control Manager Release 8.0.4 introduced the following new and enhanced features:

  • Support for Group Management/Partitioning of data/entities for different systems
  • Support for Workspaces for Elite
  • New Avaya Control Manager Update Manager application
  • Administration of behaviors used by Avaya Analytics reporting via Avaya Control Manager and the ability to support Service Level reporting by routing service
  • Avaya Control Manager HA service now only supports HTTPS
  • Support for Avaya Aura Platform 8.0 interoperability
  • Enhanced Avaya Oceana Solution support
  • Support for Avaya Analytics™ solution
  • Support for additional “Goto Steps” for Conversation Sphere
  • Updates to Avaya one-X Agent support
  • New SOAP API based support for Provisioning Elite workspaces to users
  • New ReSTful API based Odata for retrieval of list of users
  • Support CS1K device adapter set types
  • Support added for TLS 1.2
  • Updates to xCaaS solution support

What’s New in Avaya Control Manager 8.0.3

Control Manager Release 8.0.3 introduced the following new and enhanced features:

  • New ReSTful API based Odata for Avaya Oceana attribute assignments, extension password change and Communication Profile Password change UI enhancement to the top line
  • Control Manager documentation is now accessible and searchable through the global search
  • Updated Tenanting and Location partitioning
  • Installation improvements
  • Ability to limit the number of concurrent web sessions per user for Control Manager administrators
  • Support for Avaya Aura Contact Center 7.0.2
  • Support for Microsoft Edge browser, deployment on Amazon AWS, VMware ESXi 6.5
  • Support for Avaya Aura Platform 7.1.2 interoperability
  • Updates to System Manager support
  • Removed “initial” import mode from Sync Application
  • Enhanced Avaya one-X Agent support
  • Updates to xCaaS solution support
  • Enhanced Avaya Oceana solution support

What’s New in Avaya Control Manager 8.0.2

Control Manager Release 8.0.2 introduced the following new and enhanced features:

  • Support for Avaya Oceanalytics™ Elite reporting introduced
  • Support for Avaya Oceana Solution 3.3
  • Performance improvement for one-X agent management
  • Ability to assign multiple templates per user in one-X Agent
  • Ability to create multi level work codes in one-X Agent
  • View station status from Avaya Aura Communication Manager in the extension screen
  • Supports custom database port configuration
  • Ability to change the login page warning text
  • Avaya E.129 and J.129 handsets are supported in the extension configuration screen
  • Avaya Aura Messaging “site” property supported in the messaging subscribers screens
  • Control Manager can now save the Location and TN field for SIP users in Avaya Communication Manager based on data in the Control Manager location description field
  • Removed POM configuration support

What’s New in Avaya Control Manager 8.0.1

Control Manager Release 8.0.1 introduced the following new and enhanced features:

  • Supports Microsoft SQL server 2012 and 2014 (enterprise, standard and express)
  • Supports Microsoft windows server 2012 R2
  • Support for Internet Explorer 10, 11, Google Chrome, Apple Safari and Mozilla Firefox
  • Enhanced Bulk Portal functionality
  • Enhanced Control Manager history using syslog
  • Support for export of large vectors in Conversation Sphere
  • Export of vectors to PDF and Visio 2013 in Conversation Sphere enabled
  • Ability to display skills numbers when assigning skills to agents
  • Support for multiple Elite Multichannel portals in enterprise installation
  • Enhanced Avaya Oceana Solution support
  • Integration with Call Management System 18 multi-tenancy capability
  • Avaya one-X Management performance improvements
  • Simplified installation
  • Increased security

For more information about the new features in this release, see the Release Notes available for download under the Downloads tab.

Software Development Kits

The Avaya Control Manager API for use with this release is provided on the Avaya Control Manager Installation CD. See Chapter 4 of the Using Avaya Control Manager SOAP API guide for instructions on how to install the API.

Developer Documentation