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Avaya Customer Connections Controls


Avaya Customer Connections Controls is a Software Development Kit (SDK) that enables audio and video communication to be seamlessly embedded in third-party solutions. Avaya Customer Connections Controls leverages Avaya Aura® Communication Manager or Avaya Aura® Session Manager to establish calls through video endpoints. These calls can be established as part of both custom unified communications applications and custom contact center applications.

Product Alert: Effective January 1, 2019, Avaya Customer Connections Controls is End of Sale. Although ACC Controls R2.x is being discontinued, customers will still be able to purchase additional features and Right to Use (RTU) licenses through the Manufacturer Support period ending January 1, 2020. For more information, please read the EOS Notice.


  • The Avaya Customer Connections Controls API (ACC Controls API) provides methods and events that enable client applications to control and monitor video calls in real-time.
  • The ACC Controls API can also be used to create customized user interfaces.
  • The API enables applications to be written in .Net, native C++ or VB, or as COM objects for Internet Explorer.
  • Note: DevConnect does not provide compliance testing of solutions that use the ACC Controls API.

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