Avaya Enterprise Cloud


DevConnect supports application development using the Avaya Enterprise Cloud interfaces below.

These are applicable for premises to Avaya Cloud-based integrations and also Cloud-to-Cloud integrations with the Avaya Enterprise Cloud solution.

Note that while Avaya Enterprise Cloud is based upon the Avaya Aura platform, certain additional requirements may have to be met as part of testing for Avaya Enterprise Cloud certification, such as ability to failover to the Geo site and adherence to security standards such as those required for HIPAA and PCI. Latency requirements between elements may need to be identified as part of the testing.

Additional interfaces will be added to Avaya Enterprise Cloud as they become available.

Telephony Services API (TSAPI)

TSAPI enables the development of C and C++ clients that can access the advanced third-party call control capabilities provided by Avaya Aura Communication Manager.

Web Telephony Interface

The Web Telephony Interface (WTI) service enables cloud services and on-premises CTI applications to access CTI capabilities through these REST APIs. These APIs allow easy integration with enterprise applications and aggregation of services to implement compound operations. The initial set of WTI capabilities allows migration of depreciated TWS API applications; subsequent iterations will expand the set of CTI capabilities until the majority of AES APIs are available. Click here to see the capabilities currently available.

SIP (Infrastructure)

The Avaya Aura platform interoperates with third-party equipment based on the IETF SIP standards.

SIP Endpoints

Used by third-party SIP endpoints that can register with Session Manager geo setup via Avaya SBCE that are compliant with Enhanced 911 station tracking.

SIP Trunks

Used by third-party entities that communicate with Session Manager via Avaya SBCE SIP trunk.


Avaya SBCE supports the SIP-based Media Recording standard (SIPREC - RFC 6341). Third-party call recording solutions that implement the SIPREC standard can record calls that traverse the Avaya SBCE, using the Avaya SBCE as the SIP Recording Client. Simultaneous Recording through SIPREC enables simultaneous setup of recording streams with different recorders as per SIPREC specifications. The media streams are independent of each other and one stream can be RTP while other can be SRTP. Technology Partners and other test-enabled members can submit their SIPREC call recording solutions for compliance testing with Avaya SBCE and Avaya platforms, including the Avaya Enterprise Cloud solution.

Call Details Recording

The Call Details Recording (CDR) interface enables developers to design and build solutions that can retrieve and manage the CDR data files produced by Session Manager.