Products Products
Support & Forums Support & Forums
Compliance Testing Compliance Testing
Labs & Sandboxes Labs & Sandboxes
Program Program
Co-Marketing Co-Marketing
Avaya Experience Platform Avaya Enterprise Cloud Avaya Client SDK Avaya Aura Platform See All Products Find Developer Resources

Avaya Experience Platform

Overview Interfaces Learning Support Options Compliance Testing

Avaya Enterprise Cloud

Overview Interfaces Learning Support Options Compliance Testing

Avaya Client SDK

Overview Programming Docs Developer Downloads Licensing Support & Testing

Avaya Aura Platform

Application Enablement Services Communication Manager Presence Services Snap-in Session Manager System Manager Session Border Controller
About DevConnect Support Submit Support Tickets Support Forums Other Support Options

About DevConnect Support

Support Options Support FAQs Supported Platforms and Interfaces

Submit Support Tickets

Procured System Support
For procurement issues or questions Remote Lab Support
For issues and questions related to DevConnect remote labs Membership & Program Support
For membership and program benefits questions General Support
For general issues not covered by the other support tickets

Support Forums

Avaya Client SDK AEServices DMCC APIs AEServices JTAPI AEServices Web Services Avaya Workspaces Avaya Experience Platform Orchestration Designer All Forums

Other Support Options

Product Notices Non-DevConnect Support Resources

Compliance Testing

About Compliance Testing Compliance Tested Solutions

About Compliance Testing

Compliance Testing Overview Avaya Interfaces Eligible For Testing Compliance Testing FAQs Compliance Testing Guide(s) (PDF)

Compliance Tested Solutions

DevConnect Marketplace Search Applications Notes

Labs & Sandboxes

Remote Labs Procurement Benefits

Remote Labs

Remote Labs Overview Avaya Aura Session Manager Avaya Aura AE Services & Communication Manager Self Services (Experience Portal) Avaya Proactive Outreach Manager Avaya Contact Center Elite

Procurement Benefits

About DevConnect Procurement Access/View Procurement Catalog Procurement FAQs DevConnect Procured System Support

Program

Program Overview Program Benefits Membership Options

Program Overview

DevConnect Membership Levels DevConnect Program Guide (PDF) DevConnect Program FAQs

Program Benefits

Membership Benefits DevConnect Procurement Co-marketing

Membership Options

Manage My Portfolio/Solutions Manage My Profile

Co-Marketing

Co-Marketing Benefits Relationship Benefits

Co-Marketing Benefits

Co-Marketing Overview Logos Marketplace Co-branded Collateral Select Product Program

Relationship Benefits

Social Media 8-and-Out Podcasts Sponsorships Advertising

Avaya Enterprise Cloud

Interfaces

DevConnect supports application development using the Avaya Enterprise Cloud interfaces below.

These are applicable for premises to Avaya Cloud-based integrations and also Cloud-to-Cloud integrations with the Avaya Enterprise Cloud solution.

Note that while Avaya Enterprise Cloud is based upon the Avaya Aura platform, certain additional requirements may have to be met as part of testing for Avaya Enterprise Cloud certification, such as ability to failover to the Geo site and adherence to security standards such as those required for HIPAA and PCI. Latency requirements between elements may need to be identified as part of the testing.

Additional interfaces will be added to Avaya Enterprise Cloud as they become available.

Telephony Services API (TSAPI)

TSAPI enables the development of C and C++ clients that can access the advanced third-party call control capabilities provided by Avaya Aura Communication Manager.

Web Telephony Interface

The Web Telephony Interface (WTI) service enables cloud services and on-premises CTI applications to access CTI capabilities through these REST APIs. These APIs allow easy integration with enterprise applications and aggregation of services to implement compound operations. The initial set of WTI capabilities allows migration of depreciated TWS API applications; subsequent iterations will expand the set of CTI capabilities until the majority of AES APIs are available. Click here to see the capabilities currently available.

SIP (Infrastructure)

The Avaya Aura platform interoperates with third-party equipment based on the IETF SIP standards.

SIP Endpoints

Used by third-party SIP endpoints that can register with Session Manager geo setup via Avaya SBCE that are compliant with Enhanced 911 station tracking.

SIP Trunks

Used by third-party entities that communicate with Session Manager via Avaya SBCE SIP trunk.

SIPREC

Avaya SBCE supports the SIP-based Media Recording standard (SIPREC - RFC 6341). Third-party call recording solutions that implement the SIPREC standard can record calls that traverse the Avaya SBCE, using the Avaya SBCE as the SIP Recording Client. Simultaneous Recording through SIPREC enables simultaneous setup of recording streams with different recorders as per SIPREC specifications. The media streams are independent of each other and one stream can be RTP while other can be SRTP. Technology Partners and other test-enabled members can submit their SIPREC call recording solutions for compliance testing with Avaya SBCE and Avaya platforms, including the Avaya Enterprise Cloud solution.

Call Details Recording

The Call Details Recording (CDR) interface enables developers to design and build solutions that can retrieve and manage the CDR data files produced by Session Manager.

Quick Links