Avaya IQ is a reporting and analytics platform that consolidates real-time contact data from Avaya customer service solutions and enterprise business resources to deliver reports that provide insight into customer and agent activity. Avaya IQ collects call-traffic data, formats management reports, and provides an administrative interface to the Automatic Call Distribution (ACD) feature on Avaya Aura Communication Manager.
Products
Support & Forums
Compliance Testing
Labs & Sandboxes
Program
Co-Marketing