Release 5.0
Avaya IQ Release 5.0 was made generally available in June 2009. Service Pack 4 was issued in December 2010. This is NOT the latest Avaya IQ release.
IMPORTANT
The following end of sale and end of support dates have been announced:
- End of sale: July 14, 2010
- End of support: November 15, 2011
Additional information about the end of sale and end of support dates can be found here.
New In This Release
Avaya IQ Release 5.0 includes the following new and enhanced features:
- Support for Voice Portal Release 5.0: the Extract, Transform, and Load (ETL) application connects to the Voice Portal database to retrieve reporting data.
- Additional contact center and process performance management reports available.
- Ability to customize crosstab reports.
- The Configuration Audit Tool (CAT) can use the Implementation Planning Tool (IPT) output files to check that the application hosts meet the minimum hardware and software requirements to install and configure the Avaya IQ.
- Enhancements to the Implementation Planning Tool.
- Support for Avaya Aura Communication Manager Release 5.2.
The Avaya IQ Data Export SDK has not been updated for this release: the edition originally released with IQ 4.2 should continue to be used.
Software Development Kits
Avaya IQ Data Export SDK, Release 4.2 (6.24 MB .zip)
Developer Documentation
Avaya IQ Data Export Web Service Specification, Release 4.2 (270 KB .pdf)
The SDK download includes Web-based versions of the Data Export Web Service Specification and Data Export Programmer Guide.
Featured Resources
Release Status
End of Support
Releases
End of Sale
Dec 2017
(view notice)
5.3 (Sep 2016)
End of Support
Jul 2020
5.2 (Jun 2011)
Earlier Releases
(view notice)
5.1 (Jul 2010)
5.0 (Jun 2009)
4.2 (Jul 2008)
