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Avaya IQ

Release 5.1

Avaya IQ Release 5.1 was made generally available in July 2010. Service Pack 3 was issued in May 2011. Release 5.1 is NOT the latest Avaya IQ release.


The following end of sale and end of support dates have been announced:

  • End of sale: July 18, 2011
  • End of support: July 18, 2012

Additional information about the end of sale and end of support dates can be found here.

New In This Release

Avaya IQ Release 5.1 includes the following new and enhanced features:

  • Avaya IQ Performance Center, which provides a framework for optimizing the day-to-day monitoring of a contact center.
  • New standard historical performance reports.
  • Central installer.
  • Avaya IQ High Availability feature allows you to recover source data if an active link to a source fails, or if the Avaya IQ system and network fails.
  • Increased system capacities.
  • Configuration Audit Tool (CAT) enhancements.
  • Support for Voice Portal Release 5.1 and Avaya Aura Communication Manager Release 6.0.

The Avaya IQ Data Export SDK has not been updated for this release: the edition originally released with IQ 4.2 should continue to be used.

Software Development Kits

Avaya IQ Data Export SDK, Release 4.2 (6.24 MB .zip)

Developer Documentation

Avaya IQ Data Export Web Service Specification, Release 4.2 (270 KB .pdf)
Exporting Data from Avaya IQ, Release 5.1 (157 KB .pdf)

The SDK download includes Web-based versions of the Data Export Web Service Specification and Data Export Programmer Guide.

Featured Resources

Release Status

End of Support