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Avaya one-X® Agent

Overview

Avaya one-X® Agent is an integrated telephony softphone solution for agents in contact centers. It provides seamless connectivity to at-home agents, remote agents, out-sourced agents, contact center agents, and agents interacting with clients with speech and hearing impairments. Avaya one-X Agent is compatible with Call Center Elite, Avaya one-X Agent Central Management, and Avaya Aura® Communication Manager. It also offers interoperability with other IM and presence clients, namely, Avaya one-X Communicator and Microsoft Office Communicator 2007. In addition, Avaya one-X Agent supports Avaya Aura Presence Services with Avaya Aura System Manager.

Highlights

  • The one-X Agent API enables the creation of custom clients that can poll for event notifications and provide screen-pops.
  • The API also supports basic call control operations.
  • The API manual and a sample program are available for download.

Release News

Latest Release

2.5.10 (H.323)
(Mar 2017)
2.5.9 (SIP)
(Dec 2015)
View Release

Featured Resources

Brochure

Avaya one-X® Agent (227 KB .pdf)
Read PDF