DevConnect supports application development using the Avaya OneCloud CCaaS Public interfaces below.
These are applicable for premises to Avaya One CCaaS Public based integrations and also Cloud-to-Cloud integrations with the Avaya OneCloud CCaaS Public Solution.
Additional interfaces will be added to Avaya OneCloud CCaaS Public as they become available.
The Avaya Digital Connector SDK supports the development of messaging-enabled applications to communicate with Avaya Oceana agents. It includes libraries for web, Android and iOS clients.
Avaya OneCloud CCaaS Digital Chat SDK is a JavaScript library that provides a collection of methods, objects and events that can be used to easily build or integrate a website chat client and enable Avaya CCaaS Digital Chat.
The Chat API enables integration of either pre-existing or desired digital solutions as a custom channel.
The Workspaces Widget Framework is a feature that extends the customization capabilities of Avaya Workspaces.
Queue Metrics are a collection of metrics associated with queue such as agents that are ready, the number of agents that are busy, the expected wait time etc.
The Historical Reporting API provides access to Analytics historical reporting data via a REST API interface.
