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Avaya Enterprise Cloud

Telephony Services API (TSAPI) SIPREC API Call Details Recording API

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Digital Chat SDK Digital Messaging SDK

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Avaya CCaaS

Avaya Elite Multichannel Avaya Aura Contact Center Avaya Contact Center Select Avaya Orchestration Designer Avaya Workspaces for CC Elite Avaya Experience Portal Avaya Proactive Outreach Manager
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Avaya OneCloud CCaaS Public

Messaging

About the Messaging Interface

Avaya CCaaS Digital Messaging is a software platform that enables businesses to communicate with their customers across popular messaging apps.

Developers can use Avaya CCaaS Digital Messaging to add messaging and conversational capabilities to their preexisting software like websites, Android apps, and iOS apps. Avaya CCaaS Digital Messaging comes with rich SDKs that allow for conversation management, rich messaging, user metadata collection, account management, and more.

Avaya CCaaS Digital Messaging supports the following messaging channels:

  • Web Messenger SDK
  • Android SDK
  • iOS SDK

Get Started

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