SIP Computer Telephony Integration (CTI) API

The SIP CTI API enables third-party applications to access CS 1000's call processing and telephony features, to provide functionality such as Click-to-dial and presence-enablement.
Learn more

Call Detail Recording (CDR) Collection

CDR information can be output in ASCII serial format to a system terminal, and/or in binary format to a magnetic tape CDR machine for downstream processing.
Learn more

CS 1000 Data Buffering and Access (DBA) CDR/Traffic Toolkit

The toolkit enables CDR and Traffic data from CS 1000 to be buffered and forwarded to an external data collector application over an IP network interface in real-time.
Learn more

On-site Notification (OSN) Teletype (TTY) Output

OSN for Emergency Services Access (ESA) system messages, output by CS 1000, can be collected and processed by dedicated TTY output devices.

Location Information Service (LIS)

LIS allow third-party applications to discover IP devices from the CS 1000s in a network, determine the location of each IP device, and update location information on the CS 1000s. LIS is used by the Discovery Manager product.

Emergency Manager Automatic Location Identification (ALI)

ALI enables certain On-site Notifications (OSNs) output by CS 1000 to be monitored by a third party application.
Learn more

Avaya Agile Communication Environment™ Web Services

The Avaya Agile Communication Environment (Avaya ACE™) provides a set of standards based Web services that enable client applications to access communications capabilities provided by CS 1000.
Avaya Agile Communication Environment Web Services

Communication Control Toolkit (CCT) .NET APIs

CCT provides three .NET-based APIs, with different levels of abstraction to support varying degrees of application complexity and developer skill.
Learn more

Meridian Link Services (MLS)

MLS is a proprietary protocol that enables third-party application developers to extend the functionality of applications, particularly in the call center arena. MLS is a primary interface for implementation of complex contact center and call routing applications, as well as a required interface for Voice Recording applications on CS 1000. Use of MLS is granted only through license agreement and payment of an annual license fee.
Learn more

IP Console Interface

Used by third party IP console-based solutions that interoperate with CS 1000 via the IP Console interface.

MOH Audioport

Used by third party solutions that provide Music On Hold capabilities via the MOH Audio port.

PCCIU/M2250

Used by third party solutions solutions that interoperate with CS 1000 via the PC Console Interface Unit or M2250 Attendant Console interfaces.

QSIG

Used by generic third party solutions that communicate with CS 1000 using a QSIG trunk. QSIG is the ISDN-based protocol for signaling between the private branch exchanges in a network (PISN).

SIP Endpoints

Used by third party SIP deskphones and other endpoint devices that can register with CS 1000.

SIP Trunks

Used by third party solutions that communicate with CS 1000 via a SIP trunk.

UNIStim Endpoints

Used by third party UNIStim deskphones and other endpoint devices that can register with CS 1000.

Infrastructure

H.323

Used by third party infrastructure H.323-based solutions that interoperate with CS 1000.

IP

Used by third party infrastructure solutions that are IP based in nature, such as SNMP collectors, to interface with CS 1000.

SIP

Used by third party infrastructure SIP-based solutions that interoperate with CS 1000. CS 1000 interoperates with third party equipment based on the IETF SIP standards.

VPN

Used by third party infrastructure VPN solutions, such as VPN appliances, to interoperate with CS 1000.

Wireless

Used by third party Wireless infrastructure solutions that interoperate with CS 1000.