A SIP-enabled Avaya Contact Center Select combined with a back-end Avaya Experience Portal automated experience management system gives enterprises a complete, flexible, and efficient solution. SIP-enabled Contact Center Select supports rapid and flexible solution integration using a sample Context Creation application and SIP INFO messages. This sample application demonstrates how to use Avaya Experience Portal from within a Contact Center Select script to gather contextual information about the caller and make this context available within Contact Center Select to, for example, make routing decisions or generate a screen pop.
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