In a SIP-enabled contact center solution, the SIP messages include a number of message headers. These SIP message headers can be used to transfer small amounts of call-related information between SIP-enabled components. The sample application demonstrates how to integrate a front-end Avaya Experience Portal automated experience management system and Avaya Contact Center Select using SIP header information.

The sample application was developed and tested against the following configuration:

• Avaya Contact Center Select Release 7.0.0
• Avaya Experience Portal - Release 7.0.1
• IP Office Server Edition Release 9.1

• Front-end Avaya Experience Portal and SIP-enabled Avaya Contact Center Select Sample Application Guide (1.54 MB .pdf)
• Front-end Avaya Experience Portal Sample Applications Download (17.3 MB .zip)
  Includes the XferToCDNwUUI project, sample code and WAR file referenced in the guide.