Avaya Contact Center Select

Latest Release: 7.1.2 (September 2021)

Release 7.1

Avaya Contact Center Select Release 7.1 was made generally available in July 2019. Feature Pack 2 (Release 7.1.2) was issued September 2021. This is the latest release of Contact Center Select, and is recommended for new development.

Important Note: The Avaya Contact Center Select SDKs must not be installed on Contact Center Select servers, as they may cause the servers' configurations to become irretrievably corrupted.
Important The following end of sale and end of support dates have been announced:
  • Release 7.1: April 19, 2021
  • Release 7.1.1: February 28, 2022
Additional information about the end of sale and end of support dates can be found here.

New in Release 7.1.2

APIs and SDKs

  • Contact Control Service SDKs: Java and JavaScript SDKs have been updated and reissued.
  • Enterprise Web Chat SDK has been updated and reissued.

Product Features

Avaya Contact Center Select Release 7.1.2 includes the following new and enhanced features:

  • Support for reverse proxy, allowing agents to access Avaya Workspaces from outside the corporate network without VPN connection
  • Interoperability with J100 Expansion Module and J159 IP Phone
  • Interoperability with Avaya Workplace Client for Windows and Android

New in Release 7.1.1

APIs and SDKs

  • Contact Control Service Java SDK has been updated and reissued.
  • CCMS Programming APIs: RTD, RSM and HDX SDKs have been updated and reissued.

Product Features

Avaya Aura Contact Center Select Release 7.1.1 includes the following new and enhanced features:

  • Synchronization of Avaya Workspaces nodes with the Contact Center environment using Network Time Protocol (NTP) servers
  • Support for up to 1,500 applications in SIP deployments
  • Interoperability with Avaya Workplace Client version 3.9 and 3.11 for Windows and Android
  • Interoperability with the Avaya Workplace VDI client 3.0 SP3
  • Interoperability with Avaya IP Office 10.1.0.7, 11.0.4.x, and 11.1.0.x, and Avaya Experience Portal 7.2.3 and 8.0

Full details of what's new in the release can be found in the Avaya Contact Center Select Solution Description, available for download under the Downloads - Release and Product Information tab.

New in Release 7.1.0.3

There are no new features in this release. For information about interoperability and a detailed description of the full feature set, see the Avaya Contact Center Select Solution Description, available for download under the Downloads - Release and Product Information tab.

New in Release 7.1.0.2

APIs and SDKs

  • Contact Control Service SDK has been updated and reissued.

New in Release 7.1

APIs and SDKs

  • CCMS Programming APIs: The RTD, RSM and HDX SDKs have been updated and reissued.
  • Enterprise Web Chat (EWC) SDK support has been introduced. Agent Desktop provides two services for web chat: Web Communications web chat and EWC. EWC can support higher capacities than Web Communications.
  • CCMM Web Communications Web services: The PHP version of the SDK has been updated and reissued.

Product Features

Avaya Aura Contact Center Select Release 7.1 includes the following new and enhanced features:

  • Support for Microsoft Windows Server 2016
  • Support for Avaya Equinox Release 3.5 and above for Windows
  • Support for Avaya Workspaces

Full details of what's new in the release can be found in the Avaya Contact Center Select Solution Description, available for download under the Downloads - Release and Product Information tab.

Supported Interfaces

Contact Center Select Release 7.1.1 supports the following sub-set of Avaya Aura Contact Center interfaces:

  • Email Open Interfaces
  • Manager Server (CCMS) Queue Open Interfaces
  • Manager Administration (CCMA) Open Interfaces
  • Multimedia (CCMM) Outbound Open Interfaces
  • Real-time Data (RTD) API
  • Real-time Statistics Multicast (RTM) API
  • Host Data Exchange(HDX) API
  • Multimedia (CCMM) Web Communications Web services
  • Enterprise Web Chat (EWC)
  • Communication Control Toolkit (CCT).Net API

Release history

Generally Available

End of Support Mar. 2020 (view notice)

End of Support Jun. 2017 (view notice)

Release Information

Product Overview Information

The following versions of SDKs and other developer resources should be used with the Contact Center Select Release 7.1.x:

Developer Documentation

The following versions of SDKs and other developer resources should be used with Contact Center Select Release 7.1.x:

Contact Center Manager Server (CCMS) Open Interfaces

Contact Center Multimedia (CCMM) Outbound Open Interfaces

Email Open Interfaces

The following versions of SDKs and other developer resources should be used with Contact Center Select Release 7.1.x:

Real-time Data (RTD) API

Real-time Statistics Multicast (RSM) Interface

Host Data Exchange (HDX) API

Enterprise Web Chat SDK

Developer Documentation

JDBC and UNIX ODBC drivers are available from InterSystems Cache.

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