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Customer Interaction Express


Avaya Customer Interaction Express (CIE) is a comprehensive multi-channel communications suite designed for midsize businesses. Customer Interaction Express interoperates with Avaya Integral Enterprise Edition/Tenovis Integral I55, Avaya Aura® Communication Manager or Avaya IP Office. Customers can start off with basic inbound CTI screen pops and skills-based routing and grow the solution over time to include IVR, outbound, e-mail and other functionality.

Important Note: CIE Release 2.0 and later is marketed in Germany only and is not available globally.


  • The CIE Telephony Object Model (TOM) provides an API that can be used to build solutions that access telephony functionality provided by CIE.
  • The CIE TOM SDK enables client applications to be developed using Java, Visual Basic or Visual C++.
  • CIE Release 3.0 Service Pack 2 introduced the new Web services interface.

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