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Customer Interaction Express


Note: All developer resources for the Customer Interaction Express interfaces, including and developer documentation, are included with the product (on the product DVD image) and are not available separately from the DevConnect portal.

DevConnect supports developers using the Telephony Object Model API in the following releases of Customer Interaction Express:

Release 3.3

Customer Interaction Express Release 3.3 (3.3.0) was made generally available in October 2015; this is the first 3.3 release. Avaya recommends that all CIE customers come up to this distribution level as soon as possible to ensure they have a complete set of enhancements and quality improvements. For details of new features in the release, see:

Release 3.2

Customer Interaction Express Release 3.2 (3.2.2) was made generally available in August 2014; Service Pack 1 (Release 3.2.3) was issued in May 2015:

Release 3.1

Customer Interaction Express Release 3.1 (3.1.2) was made generally available in October 2013:

Release 3.0

Customer Interaction Express Release 3.0 (3.0.1) was made generally available in August 2012; Service Pack 2 (Release 3.0.3) was issued in July 2013:

Release 2.1

Customer Interaction Express Release 2.1 (2.1.0) was made generally available in January 2012; Service Pack 1 (Release 2.1.1) was issued in October 2012:

Release 2.0

Customer Interaction Express Release 2.0 (2.0.0) was made generally available in December 2010; Service Pack 1 (Release 2.0.1) was issued in April 2011. CIE Release 2.0 and all later releases are marketed in Germany only and are not available globally:

Release News

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