Avaya Desktop Wallboard is a reporting solution that keeps agents informed about their contact center work performance levels, messages, and instant notifications from contact center managers. The scrolling marquees display information from multiple sources, including Avaya Call Management System (CMS) and third-party sources. Contact center professionals view real-time performance data and instant messages directly on their workstations.

• Supports integration via REST with third-party provider, client and messaging interface.
• Provides data integration with Avaya Call Management System and other third-party sources.
• Enables the management of agent collections via independently configured groups.

Related Resources on DevConnect

• Avaya Oceana Solution
• Avaya Breeze Platform

Other Resources from Avaya

• Avaya Desktop Wallboard on Avaya Support