Educational Resources

The educational resources below are available to help developers learn how to use the Avaya Elite Multichannel interfaces.

Sample Applications

The EMC SDK includes sample applications that demonstrate:

  • Agent login
  • Voice call handling
  • Email handling
  • SMS handling
  • Web chat handling

To access the latest EMC SDK resources, including the sample applications download, go to Releases and select Downloads -> EMC Desktop API.

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