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Avaya Aura® Call Center Elite Multichannel

Release 6.4

Avaya Aura® Call Center Elite Multichannel Release 6.4 was made generally available in January 2014. Release 6.4.1 was issued in May 2015. This is not the latest Call Center Elite Multichannel release - the latest release is recommended for new development.

New In This Release

Avaya Aura® Call Center Elite Multichannel Release 6.4 includes the following new and enhanced features:

  • Support for .Net 3.5.
  • During Web Chat conversations, customers and agents can see real-time typing notifications and the conversation timestamp.
  • During Web Chat conversations, agents can transfer conversations to a queue or to another agent.
  • Interaction text is encrypted before it is stored in the database.
  • Support for Windows Server 2012 R2, Windows 8 and Windows 8.1.
  • Using the Multiple Call Handling feature, agents can receive an ACD call while other types of calls are alerting, active, or on hold.
  • Support for MSFT Dynamics 2011 and Microsoft Dynamics CRM 4.0.
  • Support for secure email.
  • Realtime Supervisor reporting.
  • "From" address check added for rules-based routing.
  • Single MSI installer for Desktop.
  • Upgraded Desktop HTML Editor.
  • Desktop, control panel and reporting help files are now available in HTML format.
  • Support for Avaya Aura® Application Enablement Services TSAPI Client
  • Support for WebLM Server 6.3.
  • Support for Japanese language was introduced in Release 6.4.1.

For more detailed information about new and enhanced features see the Release 6.4 Release Notes and Chapter 1 of the Overview guide, both available for download under the Downloads tab.

In addition, the EMC Desktop API is being supported by DevConnect for the first time in this release.

Release Notes

Product Overview Guide

EMC SDK Resources

Other Resources