Avaya Elite Multichannel Release 6.4 includes the following new and enhanced features:

• Support for .Net 3.5.
• During Web Chat conversations, customers and agents can see real-time typing notifications and the conversation timestamp.
• During Web Chat conversations, agents can transfer conversations to a queue or to another agent.
• Interaction text is encrypted before it is stored in the database.
• Support for Windows Server 2012 R2, Windows 8 and Windows 8.1.
• Using the Multiple Call Handling feature, agents can receive an ACD call while other types of calls are alerting, active, or on hold.
• Support for MSFT Dynamics 2011 and Microsoft Dynamics CRM 4.0.
• Support for secure email.
• Realtime Supervisor reporting.
• "From" address check added for rules-based routing.
• Single MSI installer for Desktop.
• Upgraded Desktop HTML Editor.
• Desktop, control panel and reporting help files are now available in HTML format.
• Support for Avaya Aura Application Enablement Services TSAPI Client 6.3.3.103.
• Support for WebLM Server 6.3.
• Support for Japanese language was introduced in Release 6.4.1.

For more detailed information about new and enhanced features see the Release 6.4 Release Notes and Chapter 1 of the Overview guide, both available for download under the Downloads tab.

In addition, the EMC Desktop API is being supported by DevConnect for the first time in this release.