Intelligent Customer Routing

Latest Release: 8.0 (July 2021)

Development Tools & Configurations

The development tools and configurations on this page are available to help DevConnect members develop, test and validate their own applications that interoperate with Intelligent Customer Routing.

Sofware Development Kits


The ICR Core SDK contains resources to help Java developers create a custom module with best route destination selection logic that meets specific business requirements. The SDK includes ICR and third-party libraries, javadoc, and sample modules. The SDK is available for download from Releases > Downloads tab for the release of Intelligent Customer Routing that you are using.

Procurement Options

Intelligent Customer Routing software is not available from DevConnect Procurment at this time.