The following educational resources are available from DevConnect to demonstrate and help you learn how to use the Avaya Interaction Center interfaces.
The following educational resources are available from DevConnect to demonstrate and help you learn how to use the Avaya Interaction Center interfaces.
Download the slides from a training presentation given by the Contact Center Solutions Division in 2009.
The SimpleAgent .NET sample application uses the Intercation Center Client SDK .NET API (C#) to implement several basic agent scenarios
such as Login, Agent Availability, Channel, Worklist Management, and Workitem Lifecycle.
The Console Agent Series of sample applications are a set of Avaya Interaction Center Client SDK sample codes using the Java API.
All are designed to plug into a simple UI framework that constitutes a "ConsoleAgent", that is, an Avaya Interaction Center agent application
that purposely has a very simplistic UI similar to a console or command line program.