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Interaction Center

Educational Resources

The following educational resources are available from DevConnect to demonstarte and help you learn how to use the Interaction Center interfaces.

On-line Training Courses

Avaya Interaction Center Client SDK

This is a four-hour interactive and detailed technical training course intended for developers and application designers. The purpose of this course is to enable software developers to develop applications for contact center agents using the Avaya Interaction Center Client SDK. This course describes how to use the Avaya Interaction Center Client SDK to leverage the powerful features of Avaya Interaction Center core services.
Take the course

Training Presentation

Slides from a training presentation given by the Contact Center Solutions Division in 2009.

Sample Applications

SimpleAgent .NET

The SimpleAgent .NET sample application uses the Intercation Center Client SDK .NET API (C#) to implement several basic agent scenarios such as Login, Agent Availability, Channel, Worklist Management, and Workitem Lifecycle.
Learn more and download the sample application

Console Agent Series

The Console Agent Series of sample applications are a set of Interaction Center Client SDK sample codes using the Java API. All are designed to plug into a simple UI framework that constitutes a "ConsoleAgent", that is, an Interaction Center agent application that purposely has a very simplistic UI similar to a console or command line program.
Learn more and download the sample applications

Release News

Latest Release