IMPORTANT
Avaya Interaction Center software suite provides enterprise-class control of contact center communications across multiple channels: voice, video, email, Web chat, and IP telephony. It simplifies the management process, helping companies maintain high levels of service. Its open-standards-based architecture simplifies design, deployment, and maintenance, so businesses can easily integrate it with their own data, applications, and switching systems, as well as those of their partners. Avaya Interaction Center optimizes the reuse of existing routing capabilities from Automatic Call Distributors, such as Avaya Call Center Elite.