Release 7.3 Feature Pack 10
There were no new features included in this release.
Service Pack 7.3.9 includes the following enhancements:
- Added support for SNMP v3 protocol for IC Alarm server.
- Enhancements to logging mechanism for CSPortal.
- Improvements to inter-domain single-step conferences.
- Support for Switch to Caller and Logout in Wrapup features for Siebel.
- Interoperability with Avaya Aura platform 8.1.2 and 8.1.3 and Avaya CMS 19.0.
See the Releases Notes for a full list of new features.
Service Pack 7.3.8 includes the following enhancements:
- Interoperability with Avaya Aura platform 8.0 and Avaya CMS 18.1.
See the Releases Notes for a full list of new features.
There were no new features included in this release.
Release 7.3 Feature Pack 6
Service Pack 7.3.6 includes the following enhancements:
- Introduced the ability to filter pools by tenant for outbound emails on Avaya Agent Rich Client.
See the Releases Notes for a full list of new features.
Service Pack 7.3.5 includes the following enhancements:
- For Avaya Interaction Center-Siebel integrations, the EDU field {ucid} is pushed to Siebel via the
OnCallIncoming
, OnNewWorkItem
, and OnCallConnect
events.
- Support for chat pop-out/pop-in and tabbed chat.
- Chat notification enhancements.
- Multiple supervisor support for Avaya Agent Rich Client.
- OpenSSL upgrade to 1.0.x - the default protocol for SSL is TLS 1.2 and the SSLv3 protocol is no longer supported.
- Blind transfer of chat supported to Queue and VirtualQueues.
- Log archiver enhancements.
- Failed login attempts are now monitored and notified via alarms.
- Estimated wait time is presented to customers when non-Business Advocate chats are routed to queue.
See the Releases Notes for a full list of new features.
Service Pack 7.3.4 includes the following upgrades:
- Interoperability with Avaya Aura 7.0,
- Java upgrade to version 8.
- Tomcat upgrade to version 8.
- JavaMail upgrade.
See the Releases Notes for a full list of new features.
Feature Pack 7.3.3 includes the following new and enhanced features:
- CSPortal WebAPI includes fully RESTful Chat API and the following new features: customer account, survey, join us, EWT for chat, multi-tab browser support for chat, proactive chat and mobile application support.
- Email filter tool to test regular expression strings provided as email filters.
- SSL support for SMTP (outbound) and SMTP authentication.
- Support for VMware 5.5 ESXi (WIN) and VMware VDI (HORIZON VIEW 6).
- Support for Oracle 12.1 database, Windows 8.1, Windows 2012 Server R2 and IIS8.
See the Releases Notes for a full list of new features.
Release 7.3 Feature Pack 2
Feature Pack 7.3.2 includes the following new and enhanced features:
- CSPortal WebAPI: for more information, see the CSPortal WebAPI SDK guide available under the Downloads - CSPortal WebAPI tab.
- Web chat user interface
- Selective download of Templates based on Admin configuration
- SIP endpoint support
- Enhanced email migration tool
- Support for adding multiple attachments to an email
- For information about other new features, see the Avaya Interaction Center Feature Pack Release Notes, Release 7.3.2, available under the Downloads -> Release Information tab.
The initial Avaya Interaction Center 7.3 release introduced the following new and enhanced features:
- Windows 7 64-bit support
- No Autoconnect after Consult cancel
- Restrict the retries by WACD on requesting the WAA to qualify a task when no agent is logged into IC
- Enhanced ASIS to read IC group properties without restart
- Adding UUID and ALIAS of TS in EDU for IVR application
- HttpVOX and VOX support TS. TransferExVDU method
- Vox Server to handle extension numbers in excess of 2^31
- Monitoring IVR extension using *v assignment
- Indication by WACD about invalid email requalification attempts
- Disable 'Ready/NotReady' button if agent has not logged into any channel l for IC Siebel
- Avaya Interaction Center integration with LDAP
- SSL Enabled communication between HTTPConnector Server and Dialog Designer 5.1
- Windows 7 support
- HTML Editor Replacement for Avaya Agent Rich Client
- Time in Email Template Flexible to Allow 24 or 12 hour format
- Support for Siebel 7.8.2.13
- SNMP-MIB enhancement
- Ability to enter E-Mail display name in IC Manager
- Options to set column width, size and location of chat task-list in IC agent
- Service Class OWT data in OA reports
- Workflow Server Modification for Dynamic Queue Contact Entry
- Workflow Server enhanced to handle large number of Workflow channel assignments
- Chat Typing Status Support
- Synchronization between Siebel toolbar and Hard phone
- WebAdmin Page Cancel Task with Specified Status
- TSA Server enhanced for Extended UUI Data Support