New and updated APIs and SDKs

• New MTCTI-3 Web Services API: MTCTI-3 provides third party control, including for groups. MTCTI-3 is available for Linux-based IP Office platforms beginning in Release 11.1, and for the IP500V2 platform beginning in Release 11.1 Feature Pack 1.
• WebRTC SDK: Version 1.20 of the WebRTC SDK introduced with IP Office Platform 11.1 contains fixes only, and no new features. Version 1.21, introduced with IP Office Platform 11.1 Feature Pack 1, supports Unified Plan Session Description Protocol (SDP) as well as Datagram Transport Layer Security (DTLS) protocol version 1.2. The WebRTC SDK continues to support Chrome and Firefox browsers. Note that Apple requires use of Safari browser for WebRTC support on iOS; the WebRTC SDK does not include Safari support - so there is no support for iOS with the WebRTC SDK at this time.
• Avaya Client SDK: Avaya IP Office Release 11.1 introduces support for Avaya Client SDK Release 4.5.
• DevLink3 and SMDR: are both updated in IP Office Release 11.1 to include information related to Data Privacy consent changes.

• Avaya Workplace Client: The Avaya Workplace Client is further enhanced for IP Office 11.1 with the addition of support for Single Sign On (Avaya Cloud and Avaya IP Office), On-Premise Messaging via one-X Portal, Centralized Call Logs, Incoming Call Redirection (Call Forward and Twinning) and Hunt Group feature button, and Apple Push Notifications.
• Avaya Vantage Device: All Vantage devices (K155, K165, K175) are supported with both Vantage Connect and Avaya Workplace Clients. Release 11.1 supports Avaya Vantage Release 2.2 Service Pack 2 while Release 11.1 Service Pack 1 introduces support for Avaya Vantage Release 2.2 Service Pack 3.
• J100 Series IP Phones: IP Office Release 11.1 supports J100 Series IP Phones SIP Software Release 4.0.4.0 with the J139, J159, J169, and J179 devices, while IP Office Release 11.1 Service Pack 1 introduces support for the J100 Series Release 4.0.6 SIP software.
• Soft Console and Avaya Communicator for Web: Both clients support Instant Messaging via Avaya Cloud (Spaces).
• B199 SIP Conference Phone: Additional solution integration is available with Avaya IP Office 11.1.
• CentOS 7: The underlying Avaya IP Office OS is updated to CentOS 7. Upgrading to IP Office 11.1 must be done via Release 11.0 FP4 SP3 (11.0.4.3) or later and requires a backup, reinstall, and restore of the platform upon upgrade. A simplified, reliable, and repeatable upgrade process is introduced with IP Office Release 11.1 Service Pack 1.
• Windows Application Server: This component is no longer supported beginning with IP Office Release 11.1.
• IPO Branch: Supports Avaya Aura System Manager 8.1 and continues the evolution to Web Manager within the Avaya Aura System Manager environment. Check Release Notes for any Avaya Aura System Manager hot fixes that may be required.
• Subscription: New OPEX commercial offer is available for the Avaya IP Office solution.

Service Pack 1 adds:

• A simplified CentOS 7 upgrade process, beginning from Release 11.0.4.4 with no need for licenses.
• A default Retain Configuration option upon Initial Configuration Utility startup of an existing system.
• Support for CTI Control of Avaya Workplace Client when used with IP Office.
• Security desk views of outbound emergency / 911 calls.
• Support for Avaya Spaces domain migration from spaces.zang.io to spaces.avayacloud.com
• J100 Series IP Phones Release 4.0.6 support.
• Support for B199 Release 1.0 FP2 including: simplified sleep mode; the ability to configure re-sync interval via provisioning and import; and QoS.
• Avaya Vantage Release 2.2 SP3 support, including Button Module support.

Service Pack 2 includes:

• fixes only and no new features.

Feature Pack 1 introduces the following new features and enhancements:

• MTCTI-3 Web Services API: Support for the IP500V2 platform.
• Avaya Vantage 3 Devices: Support for the Vantage 3 Avaya K155 and K175 devices.
• Avaya Workplace Client:
  • IP Office conferencing controls:
    • Displaying participants and adding new participants.
    • Meet-me conferences - lecture mode, mute, and drop.
    • Ad-hoc conferences - all internal parties are treated as moderators and can access mute, unmute, and drop controls for other parties in the conference.
  • Call Decline introduces the ability to respond to an incoming call with a predefined message.
• J100 Series IP Phones:
  • J189 IP Phone Support.
  • J100 IP Phones SIP Software Release 4.0 Feature Pack 7 Support.
• Support for display and administration of ALL IP Office system security settings by IP Office Web Manager.
• Voicemail Pro offline call flow editing via call flow download/upload by IP Office Web Manager.
• Group No Answer Timeout Control for more flexible redirection of unanswered hunt group calls. The new fallback control works in conjunction with the Group No Answer Destination setting to replace the hunt group Voicemail Answer Time, enabling a generic fallback destination.
• 10 minute Visual Voice Menu Timeout for phones which support the visual voice menu, to ensure the idling of voicemail access channels.
• Paging Capacity increase from 256 to 512 parties for large Linux-based IP Office Servers.
• A wide range of security enhancements including:
  • Default minimum password length increased to 9 characters.
  • Service user passwords can no longer include the service user name.
  • IP Office administration applications now show the user details of the last login, display a security banner message if configured, and apply a timeout to idle connections.

Feature Pack 1 Service Pack 1 includes:

• fixes only and no new features.

Feature Pack 2 introduces:

• Browser-based IP Office user console: The self-administration app is replaced by a browser-based IP Office User Portal application through which users can access phone settings, contacts, messages and recordings.
• Microsoft Teams Integration:
  • Avaya Call for Microsoft Teams - provides contact information, dial pad access, and Avaya audio and video dial out options to support click-to-dial from Microsoft Teams.
  • Direct Routing via Avaya Session Border Controller for Enterprise - supports routing of incoming and outgoing calls using Microsoft Teams.
  • Azure Active Directory Support - auto-creation, update, and extraction of IP Office User/Extension + Hunt Group, System Directory, Personal Directory, and Microsoft Teams simultaneous extension number.
• System Meet-me Conference Enhancements including multiple moderators, SCN support, external access, recording, welcome message, and management via User Portal, phone, or Avaya Workplace Client.
• Ad-hoc and Personal meet-me Conference: Support for conference creation, status, and control via User Portal.
• New Auto Attendant: Provided by Voicemail Pro and configured within IP Office Web Manager.
• LDAPv3/LDAPS support
• Opus codec support for IP Telephony. Not supported on IP500 V2 systems.
• Media Manager Enhancements
• Support for Avaya Workplace Client Features: Telecommuter Mode, Call Recording, VDI mode.
• Support for D200 IP DECT: New single/dual cell SIP DECT solution which replaces the D100.
• Avaya Call Reporting Release 4.4 Support
• Avaya Vantage Device: Support for Avaya Vantage Release 3.1 and Release 2.2 Service Pack 5.
• J100 Series IP Phones: Support for J100 IP Phones SIP Software Release 4.0 Feature Pack 10.
• SIP Trunking improvements
• Security: IP Office Server Edition and Linux Apps Server now based on CentOS 7.9.

Feature Pack 2 Service Packs 1 and 2 include:

• fixes only and no new features.

Feature Pack 2 Service Pack 3 adds:

• Support for registering configured analog FXS extensions with Avaya Cloud Office as SIP endpoints using the IP Office Analog Terminal Adaptor.
• User Portal support for media behind NAT.
• Increased SIP trunking tag maximum size of 150 characters.

Feature Pack 2 Service Pack 4 adds:

• Support for Bridged Appearance functionality on the J139 IP Phone.
• Support for B199 conference phone Release 1.0 Feature Pack 8 software.
• Session Border Controller configuration via Lanx/Network Topology for WebRTC NAT traversal.

Feature Pack 3 introduces:

• Internal or mobile twinning activation via the Incoming Call Features menu on Avaya Workplace Client.
• Support for retrieving and moving calls between simultaneous or twinned telephony devices and Avaya Workplace Client.
• Support for use of the 46xxspecials.txt file with Avaya Workplace Client clients.
• Display of user self-avatar from Avaya Spaces, Avaya SSO account, or Microsoft Exchange on Avaya Workplace Client.
• Incoming calls auto-answer feature for Avaya Workplace Client users.
• Support for B199 Release 1.0 Feature Pack 8 software.
• J139 supported feature set parity with J159, J179, and J189 desk phones.
• Several CEC enhancements.

For more information about what's new in IP Office Release 11.1, see the Release Notes and the Avaya IP Office Platform Feature Description documents available under the Downloads - Release & Product Overview Documentation tab.