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IP Office

Releases 4.1 And Earlier

This topic comprises information and downloads for IP Office Releases 4.1 and earlier. These are NOT the latest IP Office releases; the latest release is recommended for new development.

Release Content

This section summarizes the new functionality provided in the following releases:

Release 4.1

New telephones:

  • 3641 and 3645 WiFi phones.
  • IP DECT support in North America (3711 phone).

New hardware capabilities:

  • IP500 Universal PRI daughter card - configurable to connect to T1, PRI, E1 or E1R2 lines, available in single or dual interface variants. On each interface, 8 channels are enabled by default. Further channels may be enabled by the purchase of additional licenses.

System software enhancements:

  • Small Community Networking now supported on IP500 running Standard Edition software
  • Internal Twinning of Appearance Keys
  • VPN Phone capability in 4600 and 5600 series phones (requires license).
  • Time of Day and Date Routing of calls
  • Queue Threshold Alert when the number of calls queued against a Hunt Group exceeds a threshold.
  • Syslog client to report administrative changes and security events to external servers.
  • Disable Speakerphone on 2400, 5400, 4600, 5600 and 6400 series phones.
  • Group Listen on 2402, 2410, 2420, 5402, 5410, 5420, 6408, 6416, 6424 phones.
  • LAN 2 interface on port 8 of the IP406V2

IP Office applications:

  • Added support for Windows Vista
  • VoiceMail Pro enhancements:
    • Call Transfer Announcements of destination name or number to the caller.
    • Queue Announcements of the length of time the call has been in the system, as well as the length of time the call has been in queue.
    • Variable routing via Call Flow allows the testing of multiple variables against a configured routing condition.
    • Hunt Group and Account code recordings can be targeted to any selected mailbox.
    • LIFO/FIFO playback order for messages can now be configured system-wide.
    • Castelle Fax Servers are now supported by VoiceMail Pro.
  • Embedded Voicemail enhancements:
    • Up to 40 independent Auto Attendants may be configured, which may be linked together to enable multiple tiers.
    • Ability to give labels to prompt recordings and re-use them across Auto Attendants.
    • Embedded Voicemail shutdown short code.
  • Phone Manager Pro Telecommuter Mode allows the making and receiving of calls and the retrieving of voicemails from an external phone number as if they were in the office, with Phone Manager providing the call control.

IP Office management software:

  • System Status Application can now play back previously recorded logs.
  • Transport Layer Security (TLS) sessions between Manager and IP Office, plus an enhanced Password policy.
  • Manager Start-up Banner and Warning Dialog to avoid access conflicts.

Release 4.0

Note: IP Office 4.0 removes support for the IP403 and IP406 V1 control units, as well as the following phones: 20DT Analog DECT, 4606, 4612 and 4624 IP phones, TransTalk 9040.

New hardware capabilities:

  • IP Office 500 System Unit (IP500) - modular system with 4 slots for extension and trunk cards, 8 expansion ports and optional embedded voicemail card.

System software enhancements:

  • IP Office Standard Edition - IP500 runs a subset of full IP Office functionality restricted to a maximum of 32 users without advanced applications. A license upgrade to Professional Edition removes this restriction.
  • SIP Trunking (licensed feature).
  • Hunt Group enhancements:
    • Agent Status on No Answer - automatically change the status of agents who do not answer a call into busy wrap-up, busy not available or logged off.
    • Fallback - Night Service fallback using a time profile is no longer applied to a hunt group already set to Out of Service.
    • Voicemail Answer Time - controls when hunt group calls go to voicemail.
    • Ringing calls are now counted as part of the queue.
    • Announcements have been separated from queuing and can be used even when queuing is off. Announcements are also now supported by Embedded Voicemail.
    • The times between repeated announcements are now configurable.
    • Synchronized Announcements make efficient use of voicemail ports
    • SCN Distributed Hunt Groups - Hunt groups in a Small Community Network can include members located on other systems within the network. (License required).
    • Idle Status - for longest waiting hunt groups, the type of calls that change a hunt group member's idle status can be selected.
  • ISDN Features (subject to service provider support)
    • Malicious Call Identification (MCID) - short codes and button programming features have been added to trigger this activity at the ISDN exchange when required.
    • Advice of Charge (AOC) - supported for outgoing ISDN calls on T3 phones, Phone Manager and included in the IP Office Delta Server output.
    • Call Completion to Busy Subscriber (CCBS) - allows call-back on external ISDN calls that return busy. It can also be used for incoming ISDN calls to a busy user.
    • Partial Rerouting (PR) - the ISDN exchange can route calls on ISDN channels forwarded externally to other ISDN channels, freeing up trunks to IP Office.
    • Explicit Call Transfer (ECT) - supported on the S0 interface. A call to an S0 Endpoint can be transferred to any other endpoint device or trunk.
  • Advanced Small Community Networking - these features require an Advanced Networking License on each IP Office system in the network:
    • Hot Desking across the Network - Hot desking is supported between IP Office systems within the Small Community Network.
    • Distributed Hunt Groups - groups can now include members who are located on different IP Office systems within the Small Community Network.
    • Break Out - allows outbound dialing from one system in the network as if dialed locally on another system. A cost saving feature, this is provided primarily to support network hot desking but can be used for other purposes.
  • Private Call - users can set a status of private call using short codes or a programmed button. Private calls cannot be recorded, intruded on, bridged into or monitored.
  • RTP Relay - allows IP media streams between IP endpoints to be routed via the IP Office without using VCM voice compression channels after call setup.
  • Password Lockout - any phone feature that requires a validated entry will automatically fail if preceded by 4 failed attempted in the previous 90 seconds.
  • Firewall Service Controls - the IP Office firewall now includes controls to drop or allow connections to default configuration settings, security settings and system status.

IP Office applications:

  • VoiceMail Pro enhancements:
    • Visual Voice - Avaya multi-line display phones can use a menu driven interface for accessing and controlling the playback of messages in voicemail mailboxes.
    • Voicemail Channel Reservation allows voicemail channels between VoiceMail Pro and the IP Office to be reserved for particular business-critical functions.
    • Voice Recording can now be triggered at the user, group and incoming call route level. Also calls involving IP end points can now be recorded.
    • User Announcements - user start points in VoiceMail Pro now include Queued and Still Queued options.
    • Cascaded Out-calling - sends a notification to specified phone numbers, with an escalation capability, that a new voice message has been received.
  • Embedded Voicemail enhancements:
    • User and group announcements, fax re-routing, Visual Voice, playback control (e.g. rewind), multi-level auto-attendant, up to 3 voicemail reception destinations.

IP Office management software:

  • System Status Application - new application provides enhanced details about equipment and resources in the IP Office system. This includes indication of alarms and details of current calls in progress for local or remote diagnostics.
  • Manager Operator Profiles Enhancements - new operator rights groups are available in the Security Configuration Manager. These can be combined to provide even more flexibility when defining access rights to the system configuration.

Release 3.2

IP Office management software:

  • A new IP Office Manager having backward compatibility with previous releases
  • Increased service access security
  • Audit trail to record who made system changes
  • Error checking and validation of system configuration
  • User rights management

IP Office applications:

  • Single step application upgrade, no need to un-install, on selected applications
  • VoiceMail Pro
    • Remote Management
    • Personal transfer option during greeting
    • Ability to reply to emails by voice message
    • Forwarding of fax messages
  • Phone Manager
    • Management of personal greetings
    • "drag and drop" call transfer
    • Enhanced call forwarding options
  • SoftConsole
    • Pop from system tray on incoming call
    • Call history
    • Direct voicemail transfer
  • Conferencing Center
    • Enhanced document upload tool - accepts .doc, .ppt and .xls files
    • Web chat

System software enhancements:

  • Twinning of IP Office extension with external numbers
  • Appearance ring delay
  • System Alarms enhancement (improved SNMP and new SMTP email notification)
  • Authorization codes
  • Music on hold stored on Compact Flash memory (IP 406V2 and Small Office Edition)

Support for new telephones and telephone accessories:

  • Avaya 4625 IP phone with backlit color display
  • Avaya 5621 IP phone with backlit monochrome display
  • Avaya T3 IP phone range in select countries
  • Avaya 3620 WiFi wireless IP phone in select countries

Release 3.1

System software enhancements:

  • Extension twinning
  • Buffered Call Detail Record (CDR) output in the same format as Avaya Communication Manager
  • Message Waiting Indication on analog phones via line polarity reversal, 51V Stepped, 81V and 101V (101V only supported on Phone V2 ports)
  • Support for Cyrillic character set on most 2400, 4600, 5400, 5600 and 6400 Series phones
  • QSIG enhancements for call status indication

Support for new telephones and telephone accessories:

  • Avaya 4621
  • Avaya 3701 and 3711 IP DECT telephones
  • EU24BL DSS module
  • Avaya T3 Compact, T3 Classic and T3 Comfort digital phones
  • T3 Headset Link
  • T3 DSS module

IP telephony improvements:

  • Increased duration of echo cancellation from 25ms to 64ms on newly introduced VCM modules - VCM 4/8/16/24
  • Fallback from IP trunks to private leased lines or, via IP Office Least Cost Routing, to PSTN trunks

Operating System support:

  • Compatibility of IP Office applications with Service Pack 1 of Microsoft Windows 2003 Server

IP Office management software:

  • IP Office Manager Enhancements

Avaya IP DECT mobility solution:

  • New mobility solution supports up to 120 IP DECT telephones and 32 base stations

Release 3.0

Note: IP Office 3.0 removes support for DT ports and therefore associated DT port phones (Avaya 2030, 2059, 20CC and 20DS). Small Office Edition control units with integral DT ports and Digital Terminal expansion modules are no longer supported. Other control units with integral DT ports are still supported but use of their DT ports is not.

New hardware capabilities:

  • New Digital Phones - 5400 Series: 5402, 5410 and 5420
  • New IP Phones - 5600 Series: 5601, 5602, 5610 and 5620
  • Support for 2402 and 2410 Digital Phones
  • Support for 4601 and 4610 IP Sets
  • EU24 Expansion Module
  • Modem 12 Card
  • Embedded Voicemail for IP406 V2

System software enhancements:

  • Key System Features
  • Call Appearance
  • Bridged Appearance
  • Line Appearance
  • Call Coverage
  • Idle Line Preference
  • Ringing Line Preference
  • Hold Functionality redesign
  • LED Feedback redesign
  • Distinctive Ringing
  • SNMP Enhancement
  • Disk space alarms for VoiceMail Pro and Embedded Voicemail
  • Enhancements to Embedded Voicemail
  • Default message length - increased to 2 minutes, configurable to a maximum of 3 minutes
  • Auto-attendant time-out - in the absence of DTMF input the caller will time-out to a pre-defined position

Changes in Manager:

  • Call Coverage Tab removed from "User Form" and replace by "Coverage Appearance" button option
  • Gain Control for IP Phones added to "VoIP" tab in Extension form

IP Office VoiceMail Pro:

  • Intuity Mode Personal Distribution Lists
  • Group Message Broadcast
  • Introduction of ContactStore for IP Office
  • Fax Server Support tested and verifed:
    • Equisys - Zetafax
    • Captaris - RightFax
    • Fenestrae - Faxination
    • GFI - GFI FAXMaker
  • SNMP Alarms: Disk Full Warning

IP Office Conferencing Center:

  • Local Address Book
  • Conference Templates

Phone Manager;

  • Profiles
  • Compact Mode (Pro Only)
  • Speed Dial Enhancements - 10 Tabs 100 per Tab
  • Personal Distribution List Support (Pro & Intuity Mode VoiceMail Pro)
  • Microsoft LIVE Communication Server Support - for Instant Messaging
  • Import/Export of Local Directories (Pro Only)
  • Call History Enhancements (Pro Only)
  • Programmable Date and Time Format (Pro Only)
  • -- Phone Manager PC Softphone USB Settings


  • The Call Information Panel now has the ability to show multiple calls waiting. This allows the SoftConsole user to either answer calls from the Call Information panel based on the Caller ID or from the Queuing Panel based on the dialled number (target hunt group).


  • Password Protection
  • Wizard Support for Embedded Voicemail and VoiceMail Pro

CCC compatibility:

  • IP Office R3.0 is compatible with both CCCv4 and CCCv5, however the new Key and Lamp features are not supported

Release 3.0 DT

IP Office 3.0DT is a special build of software for UK and European countries that use Avaya DT phones (2010, 2030, 2050, 2060, 20CC and 20DS) that has all the functionality of Release 2.1 plus:

  • 45 day free trial licenses for applications

Release 2.1

New hardware capabilities:

  • Change to IP403 digital trunk card restrictions. Single PRI cards now allowed in either slot.
  • Integral CSU support (applicable for North America only)
  • T1 Support for Small Office Edition (applicable for North America only)
  • 3810 Wireless Handset (applicable for North America only)
  • IP406 V2 with release 2.1.27 core software.

Core software:

  • Reliable disconnect on analog lines with and without ICLID
  • PIN restricted terminals
  • Paging over IP Phones
  • Integrated VPN capabilities
  • All Hunt Group and User parameters are now mergeable
  • Personal ringing on 4400 Series phones, replaced by distinctive ringing in IP Office 3.0

Management tools:

  • Streamlined Installation and Administration Wizard
  • IP Office - Small Office Edition Wizard
  • Moves, Adds and Changes Wizard

Compact Business Center (CBC):

  • Added new alarms: Lost Calls, Trunk Utilization, Calls Queued and Available Agents
  • New Key Performance Screen: Current Alarm, Last Alarm and Longest Call Waiting Alarm
  • Trunk Utilization Graphs
  • Email Notification
  • New language support - Italian & Russian

VoiceMail Pro:

  • Email reading enabled via TTS
  • Call Data Tagging
  • VM Pro Fax Detection without call flows
  • VB Scripting "GetDTMF" & RecFile" function present a beep on calls to indicate start of recording of DTMF entries
  • VoiceMail Pro Networked Messaging

IP Office Conferencing Center:

  • Web-based Conference booking and scheduling system (requires Windows 2000/2003 server running IIS)
  • Web-based conference booking tool to reserve conference resources (immediate or future)
  • Ability to select "Listen-only" or "Speak & Listen" mode for each participant
  • Email notification to all participants
  • Voice Conference Notification (VCN) to dial out participants
  • Participants name announcements as they enter/leave the conference bridge
  • Unique computer-generated Conference ID for security
  • Unique PIN code for each participant for security and authentication
  • Web-based reports on conference usage and voting results
  • Web client interface (requires Internet Explorer 6.0 or higher) enabling:
    • Real-time view of participants status (Dialed in, Logged on to Web client, Speak & Listen, Listen Only)
    • Ability for the host to change participant status in real-time
    • Ability for participants in listen-only mode to request the right to speak (raise hand function)
    • Mute All / Un-Mute All facility for the host
    • Whisper facility for the host to have a private conversation with one of the participants
    • Viewing area for reviewing PowerPoint? presentations (or any other document saved in html format)

Release 2.0

New hardware capabilities:

  • VCM 30 module (IP412 Only)
  • Avaya 4620 IP Telephone
  • Avaya 3616 Wireless Telephone
  • Avaya 3626 Wireless Telephone
  • Avaya IP Office - Small Office Edition Platform
  • Embedded Voicemail Card for Small Office Edition
  • WiFi (802.11b) card for Small Office Edition
  • Serial Dongle
  • Surge protection module (IROB) - Protects analog extension ports
  • Surge protection module (IROB) rack mount kit

System software enhancements:

  • Voice features:
    • Increased extension support on the IP412 from 256 to 360
    • Call Priority for incoming callers
    • Transfer Recall/Return
    • Auto Attendant Fall Back Extension
    • Enhanced Call Recording and Intrusion configuration options
  • Data features:
    • RIP support
    • V.32 modem with V.42 error detection and correction on first Analog port of ATM4 trunk card and Small Office Edition integral analog trunks
  • Management:
    • New installation and administration wizard
    • SNMP Notifications for centralized monitoring


  • New look and feel
  • Support for VoiceMail Pro Intuity TUI mode
  • Screen-pop support for Symantec ACT!, Goldmine, Maximizer as well as MS Outlook
  • DiffServ QoS support
  • Call record start and stop in conjunction with VM Pro
  • Post connect dial and DTMF

Soft Console:

  • New Soft Console replaces eConsole and eBLF applications
  • BLF integrated into Console screen
  • Simplified and efficient new user interface
  • Enhanced directory access
  • Record start and stop in conjunction with VM Pro
  • Multi-profile support

VoiceMail Pro:

  • 3rd party IVR database support
  • Text to Speech within call flows
  • Text to Speech for listening to emails
  • Fax detection within auto attendant call flows
  • Enhanced Audio compression for Integrated Messaging Pro users
  • Forwarding voicemail as email to non MS Exchange email servers via SMTP
  • Improved housekeeping for message storage
  • WAV editor with the capability to utilize a telephone
  • Additional Personal Greetings (Internal, External, Busy, Out of Hours, No Reply)
  • Additional Message Capture options (Private and Priority)

Release 1.4

New hardware capabilities:

  • New Digital Phone 2420
  • Enhanced WAN 3 Module

System software enhancements:

  • Increased networking capabilities through support of quality of service over Frame Relay networks
  • Additional phone devices supported on the core platform
  • Increased system performance and reliability through improvements to the core system software
  • The use of remote access software for system support via DameWare
  • Localization for China and Russia country connection

Applications enhancements:

  • IP Office Compact Contact Center Version 4

Release 1.3.2

System software enhancements:

  • Increased networking capabilities through increased support of the QSIG protocol, including Intuity AUDIX (via DEFINITY and MultiVantage platforms)
  • Increased system performance and reliability through improvements to the core system software

Release 1.3

New hardware capabilities:

  • IP412 control unit
  • Dual T1/PRI trunk cards (supported only on IP412 only)
  • Support for Avaya 4602 IP Hard Phone (Release 1.6.69)
  • Support for VCM 20 (Voice Compression Module 20 channels) on the IP403 Office

System software enhancements:

  • Larger capacity: support for 256 endpoints on IP412
  • Enhanced Boss/Secretary operation including call coverage
  • Improved IP Telephone operation, including support for the 4600 Series Terminal 1.6.17 software singleconnect and support for the 4602 IP terminal
  • Improved networking and interoperability, including QSIG enhancements and Name on PRI
  • More efficient use of feature keys, including support for single button on/off control for popular features

Applications enhancements:

  • VoiceMail Pro Release 1.2. (12), including Dial by Name and Pin Code Check for Meet Me Conferencing
  • Phone Manager Pro Release 1.3, including Per Seat Licensing and Agent Enabled
  • CTI Link 1.5

Comprehensive IP Office documentation, including TAPI and SMDR documentation, is available from the Avaya Support web site - download the IP Office Documentation CD.

AT&T Configuration Guides

The following materials are provided by DevConnect solely as a courtesy for those members who are connecting to AT&T's IP Flexible Reach Service. These materials were created and provided by AT&T. Their inclusion here is not an endorsement of AT&T's services, and Avaya does not warrant the technical accuracy of this material.