Avaya IP Office™ Contact Center

Latest Release: 10.1.2 (April 2018)

Product Overview

Avaya IP Office™ Contact Center is Avaya's software-only, multi-channel, inbound/outbound contact center solution for enterprises with up to 250 agents. IP Office Contact Center can connect to an existing or to a new IP Office installation.

Important Effective September 30, 2019, Avaya is no longer selling Avaya IP Office Contact Center. Release 10.1 is the final IP Office Contact Center software release. Additional information about the EoS can be found here. For IP Office Contact Center customers, Avaya now offers migration to Avaya Contact Center Select and Avaya Call Reporting.

Highlights

  • Supports inbound and outbound voice calls, e-mail communications and Web chat sessions in the contact center.
  • Provides contact center supervisor capabilities, real-time and historical reporting, CRM connectors and call recording.
  • The Web Service Collection (WSC) interface comprises a set of SOAP-based Web services that allow developers to build custom contact center agent, monitoring and supervisor applications.
  • The WSC SDK includes programmer and API documentation, WSDL files and a sample Java application.

Resources

Featured Resources

Other Resources from Avaya