Avaya IP Office™ Contact Center is Avaya's software-only, multi-channel, inbound/outbound contact center solution for enterprises with up to 250 agents. IP Office Contact Center can connect to an existing or to a new IP Office installation.
- Supports inbound and outbound voice calls, e-mail communications and Web chat sessions in the contact center.
- Provides contact center supervisor capabilities, real-time and historical reporting, CRM connectors and call recording.
- The Web Service Collection (WSC) interface comprises a set of SOAP-based Web services that allow developers to build custom contact center agent, monitoring and supervisor applications.
- The WSC SDK includes programmer and API documentation, WSDL files and a sample Java application.