Avaya Mobile Video enables an enterprise's customers to initiate and conduct a two-way video or audio-only call with a contact center agent from their mobile device. The enterprise's contact center infrastructure is based on Avaya Aura Contact Center Elite. Agents receive and control calls using the Avaya Media Client and Avaya one-X Agent.

• Avaya Mobile Video provides three APIs that facilitate the development of iOS, Android and Google Chrome applications.
• Developers can build mobile applications that allow users to: click to initiate a mobile or audio call, switch between video and audio during a call, mute their audio, switch off their video, end a call, etc.
• The Avaya Mobile Video SDK includes iOS, Android and client-side JavaScript APIs, plus reference client implementations and programming documentation.

Other Resources from Avaya

• Avaya Mobile Video on Avaya Support