Avaya Co-Browsing Snap-in

Latest Release: 3.10 (January 2023)

Release 3.0

Avaya Co-Browsing Snap-in Release 3.0 was made generally available in September 2015; Service Pack 1 (Release was issued in February 2016. This is NOT the latest release of the Avaya Co-browsing Snap-in. The latest release is recommended for new development.

IMPORTANT The following end of sale and end of support dates have been announced for the Avaya Breeze platform and selected snap-ins as stand-alone products. The Avaya Oceana Solution still depends on Avaya Breeze; therefore, the Avaya Oceana Solution offer includes Avaya Breeze, Context Store, Co-browsing, and Engagement Designer. Support for these components will continue as part of the Avaya Oceana Solution.
  • End of sale: November 15, 2022
    • Avaya Breeze
    • Context Store
    • Engagement Call Control
    • Engagement Designer
  • End of sale: February 15, 2023 / End of Support: February 15, 2024
    • Co-browsing
    • WebRTC
Additional information about the end of sale and end of support dates can be found here.

New in Release 3.0

This is the first release of the Avaya Co-Browsing Snap-in. Key features for developers include:

  • Client-side JavaScript API that developers can use to build co-browsing-enabled Web pages for agents and customers.
  • Developers can include controls that enable customers and agents to initiate or join a co-browsing session, that enable agents to request control of a session, and that enable customers to grant or revoke an agent's control request or to pause a session.
  • Basic Reporting and Audit REST APIs that can be used to get information about historical and active co-browsing sessions.

For more detailed information about these features, see the Release Notes, Reference Guide and Developers and API Reference Guide, which are available under the Downloads tab.

Compatibility and Interoperability

Avaya Co-Browsing Snap-in Release 3.0 interoperates with the following Avaya product releases:

  • Avaya Breeze Platform 3.1 SP1.
  • Avaya Aura System Manager 7.0.

Release history

Generally Available