Avaya Co-Browsing Snap-in

Latest Release: 3.10 (January 2023)

Release 3.7

Avaya Co-Browsing Snap-in Release 3.7 was made generally available in December 2019. This is NOT the latest release of the Avaya Co-browsing Snap-in. The latest release is recommended for new development.

IMPORTANT The following end of sale and end of support dates have been announced for the Avaya Breeze platform and selected snap-ins as stand-alone products. The Avaya Oceana Solution still depends on Avaya Breeze; therefore, the Avaya Oceana Solution offer includes Avaya Breeze, Context Store, Co-browsing, and Engagement Designer. Support for these components will continue as part of the Avaya Oceana Solution.
  • End of sale: November 15, 2022
    • Avaya Breeze
    • Context Store
    • Engagement Call Control
    • Engagement Designer
  • End of sale: February 15, 2023 / End of Support: February 15, 2024
    • Co-browsing
    • WebRTC
Additional information about the end of sale and end of support dates can be found here.

New in Release 3.7

Avaya Co-Browsing Snap-in Release 3.7 includes the following new features and enhancements:

  • General Data Protection Regulation (GDPR) support.
  • Support for webpages that are compatible with right-to-left, top-to-bottom (RTL) scripts.
  • Agent Browser Refresh feature to reconnect to an ongoing session after doing a browser refresh.
  • Support for two new languages: Traditional Chinese and Arabic.
  • Support to cancel agent control request sent to a customer during an agent-initiated cobrowsing session.
  • Enhanced Data Marker and Annotation features to hide or unhide markers and annotations created by self while having page control.

For more detailed information about these features, see the Release Notes, Reference Guide, and Developers and API Reference Guide available under the Downloads tab.

Compatibility and Interoperability

Avaya Co-Browsing Snap-in Release 3.7 interoperates with the following Avaya product releases:

  • Avaya Breeze Platform 3.7
  • Avaya Aura System Manager 8.1.1

Release history

Generally Available

The following resources should be used with the Avaya Co-Browsing Snap-in Release 3.7:

Release Information

Developer & Product Documentation