Avaya Context Store Snap-in

Latest Release: 3.10 (January 2023)

Release 3.9

Avaya Context Store Snap-in Release 3.9 was made generally available in July 2022. This is NOT the latest release of the Avaya Context Store Snap-in. The latest release is recommended for new development.

IMPORTANT The following end of sale and end of support dates have been announced for the Avaya Breeze platform and selected snap-ins as stand-alone products. The Avaya Oceana Solution still depends on Avaya Breeze; therefore, the Avaya Oceana Solution offer includes Avaya Breeze, Context Store, Co-browsing, and Engagement Designer. Support for these components will continue as part of the Avaya Oceana Solution.
  • End of sale: November 15, 2022
    • Avaya Breeze
    • Context Store
    • Engagement Call Control
    • Engagement Designer
  • End of sale: February 15, 2023 / End of Support: February 15, 2024
    • Co-browsing
    • WebRTC
Additional information about the end of sale and end of support dates can be found here.

New in Release 3.9

Context Store 3.9 introduced the following new and enhanced features:

  • Customer Journey Widget enhancements to enable Avaya Oceana administrators to restrict agent access to transcripts
  • Certificate and overload status support on the Avaya Oceana Dashboard display

For information about interoperability and a detailed description of the full feature set, see the Reference and Developer Guides, which are available under the Downloads tab.

Compatibility and Interoperability

The following Avaya product releases are required to use the Avaya Context Store Snap-in Release 3.9:

  • Avaya Breeze Platform
  • Avaya Oceana Solution 3.9
  • Avaya Aura System Manager 8.0 or later

Release history

Generally Available

The following resources should be used with the Avaya Context Store Snap-in Release 3.9:

Release Notes

Software Development Kits

  • Avaya Context Store Snap-in SDK, Release 3.9 (18.47 MB .zip)
    This archive includes:
    • Context Store Java SDK
    • Developer Guide for Java SDK
    • Sample Java client code (uses Java SDK)
    • Sample C# client code (uses ContextStoreRest API)
    • Sample application for the Event Stream feature

Note: The JavaScript SDK is now incorporated in the Avaya Client SDK.

Developer & Product Documentation

Development Tools and Other Resources