Avaya CRMGateway Snap-in

Latest Release: 3.10 (January 2023)

Release 3.7

CRMGateway Snap-in Release 3.7 was made generally available in December 2019. This is NOT the latest release of the Avaya CRMGateway Snap-in. The latest release is recommended for new development.

IMPORTANT The following end of sale and end of support dates have been announced for Avaya Oceana Solution and its associated snap-ins:
  • End of sale: September 29, 2020
  • End of support: January 31, 2022
Additional information about the end of sale and end of support dates can be found here. For all new development, Avaya recommends that developers use the latest release of the Avaya CRMGateway Snap-in for Avaya Oceana Solution.

New in Release 3.7

Key features for developers include:

  • Support for centralized logging and the Swagger UI.

For more detailed information about these features, see the Release Notes and Developer Guide available under the Downloads tab.

Compatibility and Interoperability

CRMGateway Snap-in Release 3.7 interoperates with the following Avaya product releases:

  • Avaya Oceana Solution 3.7
  • Avaya Breeze Platform 3.7
  • Avaya Aura System Manager 8.1

Release history

Generally Available

End of Sale Jan 2023 (view notice)

End of Sale Jul 2022 (view notice)

End of Support Jan 2022 (view notice)

End of Support Earlier Releases (view notice)

The following resources should be used with the CRMGateway Snap-in Release 3.7:

Release Information

Developer Tools & Resources