Avaya Engagement Designer

Latest Release: 3.8.1 (April 2021)

Release 3.0

The Avaya Engagement Designer Release 3.0 was made generally available in August 2014; Feature Pack 3.0.4 was issued in April 2015. This is NOT the latest release of Avaya Engagement Designer. The latest release is recommended for new development.

IMPORTANT The following end of sale and end of support dates have been announced for the Avaya Breeze platform and selected snap-ins as stand-alone products. The Avaya Oceana Solution still depends on Avaya Breeze; therefore, the Avaya Oceana Solution offer includes Avaya Breeze, Context Store, Co-browsing, and Engagement Designer. Support for these components will continue as part of the Avaya Oceana Solution.
  • End of sale: November 15, 2022
    • Avaya Breeze
    • Context Store
    • Engagement Call Control
    • Engagement Designer
  • End of sale: February 15, 2023 / End of Support: February 15, 2024
    • Co-browsing
    • WebRTC
Additional information about the end of sale and end of support dates can be found here.

Features in the new Release

This is the first release of Avaya Engagement Designer. Key features include:

  • The ability to define, administer and execute end-user customer journeys across mobile collaboration, unified communications and contact center applications.
  • An intuitive drag-and-drop user interface that enables business analysts, non-technical resources and developers to create logical business process workflows.
  • The business process workflows are deployed via the Engagement Designer, and automatically benefit from the high availability, redundancy and security features of the Avaya Breeze Platform.

New in Feature Pack 3.0.4

  • Support for additional databases.
  • New Set Calling Party task.
  • Service profile filter added to the Start event.
  • New Show/Hide Schema option on task and event property dialogs.
  • New options on Media task property dialogs to select media files from Avaya Media Server.
  • Enhanced on-line help.

Compatibility and Interoperability

The following are the minimum Avaya product releases required to use Avaya Engagement Designer Feature Pack 3.0.4:

  • Avaya Engagement Development Platform Release 3.0.3.
  • Avaya Media Server Release 7.6.

Release history

Generally Available