Avaya Engagement Designer

Latest Release: 3.8.1 (April 2021)

Release 3.1

The Avaya Engagement Designer Release 3.1 was made generally available in August 2015; Service Pack 2 (Release was issued in March 2016. This is NOT the latest release of Avaya Engagement Designer. The latest release is recommended for new development.

IMPORTANT The following end of sale and end of support dates have been announced for the Avaya Breeze platform and selected snap-ins as stand-alone products. The Avaya Oceana Solution still depends on Avaya Breeze; therefore, the Avaya Oceana Solution offer includes Avaya Breeze, Context Store, Co-browsing, and Engagement Designer. Support for these components will continue as part of the Avaya Oceana Solution.
  • End of sale: November 15, 2022
    • Avaya Breeze
    • Context Store
    • Engagement Call Control
    • Engagement Designer
  • End of sale: February 15, 2023 / End of Support: February 15, 2024
    • Co-browsing
    • WebRTC
Additional information about the end of sale and end of support dates can be found here.

Feature in the new Release

Engagement Designer 3.1 introduces the following new and enhanced features:

  • Debugger support: The admin user interface has been enhanced to provide the ability to debug workflow definitions.
  • Dynamic task types: developers can create their own tasks to be used in Engagement Designer.
  • User tasks: work items can be sent to a user’s work queue. The business process flow continues when the user sends a response on completion of the work item.
  • High availability: When a failure occurs on the Avaya Breeze Platform while a workflow is handling a call, the Avaya Breeze Platform reconstructs the calls and media associated with the call, and passes them on to another node in the same cluster. The corresponding workflow instances are reconstructed on the new node, thereby resuming the flow from that point.
  • Context-sensitive help: Context-sensitive help is now available in the Engagement Designer user interface.

Compatibility and Interoperability

The following are the minimum Avaya product releases required to use Avaya Engagement Designer 3.1:

  • Avaya Breeze Platform Release 3.1.
  • Avaya Media Server Release 7.7.

The supported internet browsers are:

  • Firefox — version 33 or earlier
  • Chrome — version 27 or later
  • Internet Explorer — version 9 or later
  • Safari — version 5.1 or later

Release history

Generally Available