Avaya Engagement Designer

Latest Release: 3.8.1 (April 2021)

Release 3.2

The Avaya Engagement Designer Release 3.2 was made generally available in October 2016. Feature Pack 2 (Release 3.2.2) was issued in March 2017 with Feature Pack Patch 1 (Release 3.2.2) issued in April 2017. This is NOT the latest release of Avaya Engagement Designer. The latest release is recommended for new development.

IMPORTANT The following end of sale and end of support dates have been announced for the Avaya Breeze platform and selected snap-ins as stand-alone products. The Avaya Oceana Solution still depends on Avaya Breeze; therefore, the Avaya Oceana Solution offer includes Avaya Breeze, Context Store, Co-browsing, and Engagement Designer. Support for these components will continue as part of the Avaya Oceana Solution.
  • End of sale: November 15, 2022
    • Avaya Breeze
    • Context Store
    • Engagement Call Control
    • Engagement Designer
  • End of sale: February 15, 2023 / End of Support: February 15, 2024
    • Co-browsing
    • WebRTC
Additional information about the end of sale and end of support dates can be found here.

Features in the new Release

Engagement Designer 3.2.2 introduces the following new and enhanced features:

  • Support for Geographic Redundancy
  • A new Record Participant task available from the Media Communications drawer of the palette
  • Improvements to the Instance Viewer
  • Users can export a workflow as an svar package
  • Users can create a sub-process by selecting a set of tasks within a workflow
  • The Send Email task supports new content types for the email body
  • An Error Boundary event can stand alone in a workflow without being attached to a node

Engagement Designer 3.2.2 Feature Pack Patch 1 includes:

  • Updated PA and PNC task to use App ID
  • Help file updates include proper images and links to additional online task bundles help

New In Release 3.2.1

Engagement Designer 3.2.1 introduces the following tasks to request customer information from the Zang carrier services. The ZangCloud Snap-in is required to use these tasks:

  • Carrier Lookup
  • Mobile Lookup
  • Billing Address Lookup
  • Caller Lookup

New In Release 3.2.0

Engagement Designer 3.2 introduces the following new and enhanced features:

  • Debugger support for inbound calls.
  • New rules editor that enables a Workflow Definition to be launched based on the rules defined for an event.
  • Support for global events using an Interrupt Event to change the behavior of a Workflow Instance at multiple tasks in its execution.
  • Enhancements to the administration console.

For more detailed information, see the section New in this release in Chapter 1 of the Avaya Engagement Designer Reference, which is available under the Downloads tab.

Compatibility and Interoperability

The following are the minimum Avaya product releases required to use Avaya Engagement Designer 3.2:

  • Avaya Breeze Platform Release 3.2.
  • Avaya Media Server Release 7.7.

The supported internet browsers are:

  • Firefox — version 33 or earlier
  • Chrome — version 53 or later
  • Internet Explorer — version 9 or later
  • Safari — version 5.1 or later

Release history

Generally Available