Avaya Engagement Designer

Latest Release: 3.8.1 (April 2021)

Release 3.3

The Avaya Engagement Designer Release 3.3 was made generally available in July 2017. This is NOT the latest release of Avaya Engagement Designer. The latest release is recommended for new development.

IMPORTANT The following end of sale and end of support dates have been announced for the Avaya Breeze platform and selected snap-ins as stand-alone products. The Avaya Oceana Solution still depends on Avaya Breeze; therefore, the Avaya Oceana Solution offer includes Avaya Breeze, Context Store, Co-browsing, and Engagement Designer. Support for these components will continue as part of the Avaya Oceana Solution.
  • End of sale: November 15, 2022
    • Avaya Breeze
    • Context Store
    • Engagement Call Control
    • Engagement Designer
  • End of sale: February 15, 2023 / End of Support: February 15, 2024
    • Co-browsing
    • WebRTC
Additional information about the end of sale and end of support dates can be found here.

Features in the new Release

Engagement Designer 3.3 introduces the following new and enhanced features:

  • Two new tasks were added to the palette - the Interactive Voice task and the Error task.
  • Pre-created templates to help create workflow definitions.
  • The task properties pane will now display in a separate browser window on the canvas.
  • An improved interface for greater ease in creating workflow routing rules.
  • Routing rules replace Service Profiles as the method for routing calls to users.

For more detailed information, see the section New in this release in Chapter 1 of the Avaya Engagement Designer Reference, which is available under the Downloads tab.

Compatibility and Interoperability

The following are the minimum Avaya product releases required to use Avaya Engagement Designer 3.3:

  • Avaya Breeze Platform Release 3.3.1.
  • Avaya Media Server Release 7.8.

The supported internet browsers are:

  • Firefox — version 33 or earlier
  • Chrome — version 53 or later
  • Internet Explorer — version 11 or later
  • Safari — version 5.1 or later

Release history

Generally Available