The SocialConnector Snap-in is deployed with the Avaya Oceana Solution and acts as a connector to social media platforms such as Facebook, Twitter and Kik. SocialConnector Snap-in interacts with Social Media gateways to send and receive data to and from Social Media platforms. Using the SocialConnector Snap-in API, developers can create solutions that integrate any third-party social gateways with the Avaya Oceana Solution.


  • The SocialConnector Snap-in provides a ReST API and reference implementations.
  • The API enables third-party social gateways to send messages to the Avaya Oceana Solution and receive a response from an Avaya Oceana agent or bot.


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