The Avaya Work Assignment Snap-in is an extensible, highly scalable, highly available, and resilient next generation work distribution system that manages the assignment of work items to resources across the enterprise. The snap-in uses a single universal resource pool model and attributes/analytics driven routing.

• Work Assignment provides ReSTful Web service interfaces that enable integration with third-party client applications.
• Client applications can use the ReST interfaces to: request single, multiple or group resources to handle work items; accept offers of resources; query resources; manage resources and the number of work items assigned to them; etc.
• When making a request, the client application provides a list of attributes desirable for handling the work item. Work Assignment identifies and offers available resources with matching attributes.
• Avaya Engagement Designer supports Work Assignment tasks that enable business analysts and others to include Work Assignment capabilities in their business process workflow definitions.
• Work Assignment can be integrated with Experience Portal to enable front-end applications to perform Work Assignment metric checks before choosing the best attribute set.

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Featured Resources

• Fact Sheet PDF

Related Products on DevConnect

• Avaya Oceana Solution
• Avaya Engagement Designer

Other Resources from Avaya

• Work Assignment Snap-in on Avaya Support
• Avaya Oceana Solution on Avaya Support