The Avaya Oceana solution includes the Assisted Chat reference clients SDKs to supports the development of mobile and Web clients that customers can use to conduct a chat session with a live agent. The reference clients are available for download under the Releases -> Downloads tab.
The Avaya Oceana solution includes the Generic Channel reference client that supports the development of third-party contact-types in the Avaya Oceana Contact Center. Customers can queue these third-party contact types into the Contact Center to be routed to skilled idle agents using criteria specified by the application as part of the contact creation. The reference client is available for download under the Releases -> Downloads tab.
The Avaya Oceana solution includes the Avaya Digital Connector SDK to support the development of messaging-enabled applications to communicate with Avaya Oceana agents. It includes libraries for web, Android and iOS clients. The SDK is available for download under the Releases -> Downloads tab.
Developers can use the Avaya Client SDK to create specialized clients and solutions that include the same capabilities as those used by Avaya Workspaces.
Many of the snap-in services created by Avaya have their own APIs that can be used in conjunction with the Avaya Oceana Solution using the Avaya Breeze platform to create even more enhanced solutions. The Oceana Solution includes the Avaya Context Store, Co-Browsing, BotConnector, CRMGateway, and SocialConnector snap-ins. In addition, Avaya Engagement Designer enables Business Analysts and other non-developers to build customer journey workflow definitions for deployment on the Avaya Breeze Platform.
The Avaya WebRTC Connect and other Avaya components that are included in the Avaya Oceana Solution have programming interfaces that developers can use to extend and enhance the capabilities of the solution.
Sample Engagement Designer and Experience Portal workflows are available for download under the Releases -> Downloads tab.