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Avaya Oceana® Solution

Interfaces

Avaya Oceana® Solution provides APIs that enable developers to build customer-side assisted chat and WebRTC audio clients that run on mobile and Web-based devices. In addition, the Avaya Breeze® Platform, Avaya Snap-ins and other Avaya components that are included in the solution have programming interfaces that developers can use to extend and enhance the capabilities of Avaya Oceana. Developers can also use the Avaya Breeze Client SDK to create specialized clients and solutions that include the same capabilities as those used by Avaya Oceana Workspaces.

Assisted Chat Client APIs

Avaya Oceana includes the Assisted Chat reference clients SDKs to supports the development of mobile and Web clients that customers can use to conduct a chat session with a live agent. The reference clients are available for download under the Releases -> Downloads tab.

WebRTC Voice Client APIs

Avaya Oceana includes the WebRTC Voice Client SDK, which supports the development of mobile and Web clients that customers can use to conduct a voice conversation with a live agent using WebRTC. The SDK includes Android, iOS and JavaScript APIs, reference clients and developer documentation. The SDK is available for download under the Releases -> Downloads tab.

Generic Channel APIs

Avaya Oceana includes the Generic Channel reference client that supports the development of third-party contact-types in the Oceana Contact Center. Customers can queue these third-party contact types into the Contact Center to be routed to skilled idle agents using criteria specified by the application as part of the contact creation. The reference client is available for download under the Releases -> Downloads tab.

Release News

Latest Release