The Avaya Oceana solution includes the Assisted Chat reference clients SDKs to supports the development of mobile and Web clients that customers can use to conduct a chat session with a live agent. The reference clients are available for download under the Releases -> Downloads tab.

The Avaya Oceana solution includes the Generic Channel reference client that supports the development of third-party contact-types in the Avaya Oceana Contact Center. Customers can queue these third-party contact types into the Contact Center to be routed to skilled idle agents using criteria specified by the application as part of the contact creation. The reference client is available for download under the Releases -> Downloads tab.

The Avaya Oceana solution includes the Avaya Digital Connector SDK to support the development of messaging-enabled applications to communicate with Avaya Oceana agents. It includes libraries for web, Android and iOS clients. The SDK is available for download under the Releases -> Downloads tab.

The Avaya Breeze platform and associated Avaya Snap-ins have programming interfaces that developers can use to extend and enhance the capabilities of Avaya Oceana solution.

• Avaya Breeze Platform
• BotConnector Snap-in
• Co-Browsing Snap-in
• Context Store Snap-in
• Work Assignment Snap-in

The Avaya WebRTC Connect and other Avaya components that are included in the solution have programming interfaces that developers can use to extend and enhance the capabilities of Avaya Oceana solution.

• Avaya CRMGateway Snap-in
• Avaya SocialConnector Snap-in
• Avaya WebRTC Connect
• Avaya Engagement Designer: to build customer journey workflow definitions for deployment on the Avaya Breeze Platform
• Avaya Orchestration Designer: to build front-end automated flows for deployment on Avaya Experience Portal

Sample Engagement Designer and Experience Portal workflows are available for downloads under the Releases -> Downloads tab.