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Avaya Oceana Solution

Release 3.2

Avaya Oceana Solution 3.2 and Service Pack 1 (Release were made generally available in October 2016. This is not the latest release of the Avaya Oceana Solution. The latest release is recommended for new development.

Key features of the first release of the Avaya Oceana Solution include:

  • Support for voice, WebRTC audio, assisted and automated chat, email, SMS and co-browse interactions.
  • Omnichannel workflow and attribute based routing.
  • Customer journey visualization.
  • Reporting and analytics provided by Avaya Oceanalytics™
  • Avaya Oceana Workspaces™ client for agents and supervisors.
  • New Chatbot snap-in for integration with Avaya Automated Chat.
  • Android, iOS and JavaScript SDKs to support the creation of customer-side chat and WebRTC voice clients.
  • Reference clients for assisted chat and co-browse.
  • Centralized administration via Avaya Control Manager.
  • Support for 1,000 concurrent agents

For more detailed information about these features, see the Solution Description, which is available under the Downloads -> Release and Overview Information tab.

In addition, Release 3.2 includes the following releases of components that provide programming interfaces supported by DevConnect:

Assisted Chat Client APIs

Reference Clients

WebRTC Voice Client APIs

Software Development Kit

Developer Documentation

Sample Customer Journey Workflow

Postman Collections