Avaya Oceana Solution Release 3.2

Release 3.2

Avaya Oceana Solution 3.2 and Service Pack 1 (Release 3.2.0.1) were made generally available in October 2016. This is not the latest release of the Avaya Oceana Solution. The latest release is recommended for new development.

IMPORTANT The following end of sale and end of support dates have been announced:

End of sale: July 17, 2017
End of support: July 7, 2018

Additional information about the end of sale and end of support dates can be found here. For all new development, Avaya recommends that developers use the latest release of Avaya Oceana Solution.

Overview Downloads

New in Release 3.2

Key features of the first release of the Avaya Oceana Solution include:

Support for voice, WebRTC audio, assisted and automated chat, email, SMS and co-browse interactions.
Omnichannel workflow and attribute based routing.
Customer journey visualization.
Reporting and analytics provided by Avaya Oceanalytics
Avaya Oceana Workspaces client for agents and supervisors.
New Chatbot snap-in for integration with Avaya Automated Chat.
Android, iOS and JavaScript SDKs to support the creation of customer-side chat and WebRTC voice clients.
Reference clients for assisted chat and co-browse.
Centralized administration via Avaya Control Manager.
Support for 1,000 concurrent agents

For more detailed information about these features, see the Solution Description, which is available under Downloads.

In addition, Release 3.2 includes the following releases of components that provide programming interfaces supported by DevConnect:

Avaya Breeze Platform

Other Avaya Components

Release history

End of Support Oct 2020 (view notice)

Developer Resources Release & Overview Documentation

Assisted Chat Client APIs

Reference Clients

Avaya Oceana Android Assisted Chat Reference Client, Release 3.2.0.1 (78.3 MB .zip)
Avaya Oceana iOS Assisted Chat Reference Client, Release 3.2.0.1 (39.6 MB .zip)
Avaya Oceana Web-based Assisted Chat Reference Client, Release 3.2.0.1 (6.24 MB .zip)

WebRTC Voice Client APIs

Software Development Kit

Avaya Oceana WebRTC Voice Client SDK, Release 3.2 (951 MB .pdf)
Avaya Oceana WebRTC Voice Client SDK MD5 checksum file, Release 3.2 (1 KB .md5)

Developer Documentation

Avaya Oceana WebRTC Voice Software Development Guide, Release 3.2, Issue 1 (1.10 MB .pdf)

Sample Customer Journey Workflow

Avaya Oceana Sample Workflow Definitions and Prompts for Avaya Engagement Designer, Release 3.2.0.1 (1.98 MB .zip)
Contains sample assisted Workflow Definitions for Oceana chat, email, SMS, voice and WebRTC channels. The workflow definitions can be uploaded to Avaya Engagement Designer and deployed on the Avaya Breeze Platform.
Avaya Oceana Sample Self Service Application for Avaya Experience Portal, Release 3.2 (7.91 MB .zip)
Sample Avaya Oceana self service workflow, created with Avaya Orchestration Designer for deployment on Avaya Experience Portal.

Postman Collections

Avaya Oceana Work Assignment Postman Collections, Release 3.2 (14 KB .zip)
Collections of HTTP requests that can be used in the Postman ReST client to exercise the full set of Oceana Work Assignment ReST API capabilities.

Avaya Oceana Solution Release 3.2 Release Notes (831 KB .pdf)
Avaya Oceana Solution Description, Release 3.2, Issue 1 (485 KB .pdf)

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