Avaya Oceana Solution Release 3.2.1

Release 3.2.1

Avaya Oceana Solution 3.2 Feature Pack 1 (Release 3.2.1) was made generally available in December 2016. This is not the latest release of the Avaya Oceana Solution. The latest release is recommended for new development.

IMPORTANT The following end of sale and end of support dates have been announced:

End of sale: July 17, 2017
End of support: July 7, 2018

Additional information about the end of sale and end of support dates can be found here. For all new development, Avaya recommends that developers use the latest release of Avaya Oceana Solution.

Overview Downloads

New in Release 3.2.1

New and enhanced features in Avaya Oceana Solution 3.2.1 include:

Support for use with Avaya Aura Platform Release 6.3, in addition to Avaya Aura Platform Release 7.1.
Support for customer journeys across multiple sessions.
User interface enhancements.
Footprint reduction.
Serviceability and security enhancements.
Localization.

For more detailed information about these features, see the Solution Description, which is available under Downloads.

In addition, Release 3.2.1 includes the following releases of components that provide programming interfaces supported by DevConnect:

Avaya Breeze Platform

Other Avaya Components

Release history

End of Support Oct 2020 (view notice)

Developer Resources Release and Overview Documentation

Assisted Chat Client APIs

Reference Clients

Avaya Oceana Android Assisted Chat Reference Client, Release 3.2.1.0 (77.9 MB .zip)
Avaya Oceana iOS Assisted Chat Reference Client, Release 3.2.1.0 (18.3 MB .zip)
Avaya Oceana Web-based Assisted Chat Reference Client, Release 3.2.1.0 (6.28 MB .zip)

WebRTC Voice Client APIs

Software Development Kit

Avaya Oceana WebRTC Voice Client SDK, Release 3.2.1.0 (1.20 GB .pdf)
Avaya Oceana WebRTC Voice Client SDK MD5 checksum file, Release 3.2.1.0 (1 KB .md5)

Developer Documentation

Avaya Oceana WebRTC Voice Software Development Guide, Release 3.2.1.0, Issue 1 (772 KB .pdf)

Sample Customer Journey Workflow

Avaya Oceana Sample Workflow Definitions and Prompts for Avaya Engagement Designer, Release 3.2.1 (1.97 MB .zip)
Contains sample assisted Workflow Definitions for Oceana chat, email, SMS, voice and WebRTC channels. The workflow definitions can be uploaded to Avaya Engagement Designer and deployed on the Avaya Breeze Platform.
Avaya Oceana Sample Self Service Application for Avaya Experience Portal, Release 3.2.1 (7.85 MB .zip)
Sample Avaya Oceana self service workflow, created with Avaya Orchestration Designer for deployment on Avaya Experience Portal.

Postman Collections

Avaya Oceana Work Assignment Postman Collections, Release 3.2 (14 KB .zip)
Collections of HTTP requests that can be used in the Postman ReST client to exercise the full set of Oceana Work Assignment ReST API capabilities.

Avaya Oceana Solution Release 3.2.1.0 Release Notes (831 KB .pdf)
Avaya Oceana Solution Description, Release 3.2, Issue 2 - on-line version
Avaya Oceana Solution Description, Release 3.2, Issue 2 (255 KB .pdf)

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