Avaya Oceana Solution Release 3.8

Release 3.8

Avaya Oceana Solution 3.8 was made generally available in September 2020; Service Pack 1 (Release 3.8.0.1) was issued December 2020. This is not the latest release of the Avaya Oceana Solution. The latest release is recommended for new development.

Overview Downloads

For information about new and enhanced features in this release, see the Solution Description, which is available under Downloads.

Release 3.8.0.1 includes the following releases of components that provide programming interfaces supported by DevConnect:

Avaya Breeze Platform

Other Avaya Components

Release history

Generally Available

End of Support Sept. 2021 (view notice)

3.7 (Dec 2019)

End of Support Oct. 2020 (view notice)

Developer APIs and Documentation Developer Tools and Resources Release and Overview Documentation

Assisted Chat Client APIs

Reference Clients

Avaya Oceana Web-based Assisted Chat Reference Client, Release 3.8 (5.1 MB .zip)
Client file checksum (MD5): a36e3a077b8b19968c44dca8b11669c0
Avaya Oceana Chat Transcript Filtering Reference Client, Release 3.8 (14.89 MB .zip)
Client file checksum (MD5): 906e2dc129033668068d21a2fc26f972

WebRTC Voice Client APIs

Beginning with release 3.8, the Avaya WebRTC Connect SDK replaces the Avaya Oceana Web, Voice, and Video SDK. Get the latest Avaya WebRTC Connect SDK here.

Avaya Digital Connector (Messaging) APIs

Avaya Digital Connector (Messaging) SDK, Release 3.8 (37.65 MB .zip)

Generic Channel APIs

Avaya Oceana Generic Channel Reference Client, Release 3.8.0.1 (11.24 MB .zip)
Avaya Oceana Generic Channel Reference Client, Release 3.8 (8.15 MB .zip)

Avaya Oceana Email Open Interfaces Sample Client, Release 3.5.0.1 (17.63 MB .zip)
Avaya Oceana Email Open Interfaces Developer Guide, Release 3.5.0.1 (PDF)
Avaya Oceana Communication Manager Vectors, Release 3.8 (8.15 .zip)
Client file checksum (MD5): cc35b050f2a89139dbb9ddbccd6a31f9
Avaya Oceana PDC for Avaya Experience Portal, Release 3.7.0.1 (17.85 KB .zip)

Sample Customer Journey Workflow

Avaya Oceana Sample Workflow Definitions and Prompts for Avaya Engagement Designer, Release 3.8 (2.72 MB .zip)
Contains sample assisted Workflow Definitions for Oceana chat, email, SMS, voice and WebRTC channels. The workflow definitions can be uploaded to Avaya Engagement Designer and deployed on the Avaya Breeze Platform.
Avaya Oceana Sample Self Service Application for Avaya Experience Portal, Release 3.8 (74.84 MB .zip)
Avaya Oceana Sample Self Service Application Source for Avaya Experience Portal, Release 3.7.0.1 & 3.8 (73.89 MB .zip)
Sample Avaya Oceana self service workflow, created with Avaya Orchestration Designer for deployment on Avaya Experience Portal. Note: The Sample Application Source files are required to modify the sample application.
Avaya Oceana Sample Self Service Application for Avaya Experience Portal - Support Files (13.5 MB .zip)

Postman Collections

Avaya Oceana Work Assignment Postman Collections, Release 3.2 (14 KB .zip)
Collections of HTTP requests that can be used in the Postman ReST client to exercise the full set of Oceana Work Assignment ReST API capabilities.

Quick Links

Get Help SDKs Interfaces Sample Workflows

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