Release 3.8
Avaya Oceana Solution 3.8 was made generally available in September 2020; Service Pack 1 (Release 3.8.0.1) was issued December 2020. This is not the latest release of the Avaya Oceana Solution. The latest release is recommended for new development.
For information about new and enhanced features in this release, see the Solution Description, which is available under the Downloads -> Release and Overview Information tab.
Release 3.8.0.1 includes the following releases of components that provide programming interfaces supported by DevConnect:
Avaya Breeze Platform
Assisted Chat Client APIs
Reference Clients
- Avaya Oceana Web-based Assisted Chat Reference Client, Release 3.8 (5.1 MB .zip)
Client file checksum (MD5): a36e3a077b8b19968c44dca8b11669c0 - Avaya Oceana Chat Transcript Filtering Reference Client, Release 3.8 (14.89 MB .zip)
Client file checksum (MD5): 906e2dc129033668068d21a2fc26f972
WebRTC Voice & Video Client APIs
Beginning with release 3.8, the Avaya WebRTC Connect SDK replaces the Avaya Oceana Web, Voice, and Video SDK. Get the latest Avaya WebRTC Connect SDK here.
Avaya Digital Connector (Messaging) APIs
- Avaya Digital Connector (Messaging) SDK, Release 3.8 (37.65 MB .zip)
Generic Channel APIs
- Avaya Oceana Generic Channel Reference Client, Release 3.8.0.1 (11.24 MB .zip)
- Avaya Oceana Generic Channel Reference Client, Release 3.8 (8.15 MB .zip)
- Avaya Oceana Email Open Interfaces Sample Client, Release 3.5.0.1 (17.63 MB .zip)
- Avaya Oceana Email Open Interfaces Developer Guide, Release 3.5.0.1 (PDF)
- Avaya Oceana Communication Manager Vectors, Release 3.8 (8.15 .zip)
Client file checksum (MD5): cc35b050f2a89139dbb9ddbccd6a31f9 - Avaya Oceana PDC for Avaya Experience Portal, Release 3.7.0.1 (17.85 KB .zip)
Sample Customer Journey Workflow
- Avaya Oceana Sample Workflow Definitions and Prompts for Avaya Engagement Designer,
Release 3.8 (2.72 MB .zip)
Contains sample assisted Workflow Definitions for Oceana chat, email, SMS, voice and WebRTC channels. The workflow definitions can be uploaded to Avaya Engagement Designer and deployed on the Avaya Breeze Platform. - Avaya Oceana Sample Self Service Application for Avaya Experience Portal,
Release 3.8 (74.84 MB .zip) - Avaya Oceana Sample Self Service Application Source for Avaya Experience Portal,
Release 3.7.0.1 & 3.8 (73.89 MB .zip)
Sample Avaya Oceana self service workflow, created with Avaya Orchestration Designer for deployment on Avaya Experience Portal. Note: The Sample Application Source files are required to modify the sample application. - Avaya Oceana Sample Self Service Application for Avaya Experience Portal - Support Files (13.5 MB .zip)
Postman Collections
- Customer Journey for Workspaces on Elite Postman Collections, Release 3.5 (3 KB .zip)
A collection of sample HTTP requests to demonstrate the correct usage of the Customer Management service ReST interface for use with the Customer Journey for Workspaces on Elite feature. - Customer Journey for Workspaces on Elite Reference White Paper, Issue 1.2 (PDF)
- Avaya Oceana Work Assignment Postman Collections, Release 3.2 (14 KB .zip)
Collections of HTTP requests that can be used in the Postman ReST client to exercise the full set of Oceana Work Assignment ReST API capabilities.
Release Summary
Release Status
Generally Available
Releases
3.8.1 (Apr 2021)
3.8 (Sep 2020)
End of Sale
Sep 2020
(view notice)
3.7 (Dec 2019)
End of Support
Oct 2020
(view notice)
3.6 (Apr 2019)
3.5 (Aug 2018)
3.4 (Dec 2017)
3.3 (Jul 2017)
3.2.2.1 (May 2017)
3.2.2 (Mar 2017)
3.2.1 (Dec 2016)
3.2 (Oct 2016)
