Avaya Oceana Solution

Latest Release: 3.9 (July 2022)

Release 3.9

Avaya Oceana Solution 3.9 was made generally available in July 2022. This is the latest release of the Avaya Oceana Solution and is recommended for new development.

New in Release 3.9

Avaya Oceana Solution release 3.9 introduced the following new and enhanced features:

  • Support for sensitive data validation and masking on incoming customer emails.
  • Profanity validation and masking support on inbound email contacts.
  • Support for Avaya Analytics non-bosh deployment.
  • Enable users to initiate an ad-hoc voice call to a configured and available Avaya Oceana service, irrespective of their work status - ready, ACW, or active on non-voice contacts.
  • Avaya Analytics incremental backup support.
  • Enhancements to the Analytics Geo solution historical reporting.
  • Oceana dashboard enhancements adding custom elements such as Overload Status and Certificate Status.
  • New hide Transcripts button helps restrict access to CustomeryJourney transcripts.
  • Support for multireply email response.
  • Additional of Historical Agent Trace reporting in Avaya Analytics.

For more information about new and enhanced features in this release, see the Solution Description, which is available under Downloads.

Release 3.9 includes the following releases of components that provide programming interfaces supported by DevConnect:

Avaya Breeze Platform

Other Avaya Components

Release history

End of Support Sept. 2021 (view notice)

Assisted Chat Client APIs

Reference Clients

WebRTC Voice Client APIs

Beginning with release 3.8, the Avaya WebRTC Connect SDK replaces the Avaya Oceana Web, Voice, and Video SDK. Get the latest Avaya WebRTC Connect SDK here.

Avaya Digital Connector (Messaging) APIs

Generic Channel APIs

Sample Customer Journey Workflow

Postman Collections

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