Educational Resources

These educational resources provide examples and help you learn how to develop applications using Proactive Contact interfaces.

IMPORTANT The following end of sale and end of support dates have been announced:
  • End of sale: December 31, 2020
  • End of support: December 31, 2022
Release 5.2.x.x is the final Avaya Proactive Contact release. Additional information about the end of sale and end of support dates along with migration information can be found here.

Sample Applications


The MultiDialer sample application demonstrates how to register for and receive events from a Proactive Contact system configured with multiple dialers. The sample code uses the NamingService on the primary dialer to locate the Event Service on each dialer. The client then logs in and registers with each Event Service to receive job, call and agent events from that dialer. Learn more and download the sample application