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Proactive Contact

Overview

Proactive Contact is Avaya’s industry-leading platform for the creation and management of outbound campaigns and customer communications. The contact management software offers superior voice detection and predictive dialing capabilities. Proactive Contact can run as a standalone campaign management application or integrate with Avaya Aura® Contact Center or Call Center Elite. Proactive Contact can be deployed as a “soft dialer” alongside Avaya Aura Communication Manager for low volume dialing needs or as a "hard dialer" or high volume dialing situations.

Highlights

  • Proactive Contact includes a set of agent, system, reporting, and telephony APIs to simplify integration of outbound campaigns and communications with your existing applications and databases.
  • The Agent API enables the creation of custom agent applications that automate many of the tasks that agents perform.
  • The Event Service API provides access to real-time events and statistical information about an Avaya Proactive Contact system.
  • DevConnect provides SDKs, developer documentation, access to a remote lab, sample applications, system procurement options and other resources to help members develop solutions using the Proactive Contact APIs.

Release News

Latest Release

Featured Resources

Brochure

Avaya Proactive Contact
(453 KB .pdf)
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