Proactive Contact is Avaya’s industry-leading platform for the creation and management of outbound campaigns and customer communications. The contact management software offers superior voice detection and predictive dialing capabilities. Proactive Contact can run as a standalone campaign management application or integrate with Avaya Aura® Contact Center or Call Center Elite. Proactive Contact can be deployed as a “soft dialer” alongside Avaya Aura Communication Manager for low volume dialing needs or as a "hard dialer" or high volume dialing situations.
- Proactive Contact includes a set of agent, system, reporting, and telephony APIs to simplify integration of outbound campaigns and communications with your existing applications and databases.
- The Agent API enables the creation of custom agent applications that automate many of the tasks that agents perform.
- The Event Service API provides access to real-time events and statistical information about an Avaya Proactive Contact system.
- DevConnect provides SDKs, developer documentation, access to a remote lab, sample applications, system procurement options and other resources to help members develop solutions using the Proactive Contact APIs.