Proactive Contact Release 4.1 provides a number of significant enhancements, including:

• Role-based Access Control: protect data on the dialer by restricting user access by role. You can create desired roles with varying permissions to run and access objects on the dialer to meet the unique needs of each business.
• Campaign Template: create and deploy new campaigns on the fly.
• New Quad Digital Trunk Card: the new Quad Digital Trunk Card can emulate any one of the six telephony cards used in previous releases. All existing six telephony cards will be discontinued and replaced by the Quad Digital Trunk Card.

There are no new features or customer found defects fixed in the 4.1 release of the Agent API or Proactive Contact SDK.

Proactive Contact Release 4.1.1 includes a couple of enhancements to the Agent API:

• Customers can access the agent server using Agent API DLL (Moagent32.dll) or direct socket communication.
• The AGTManCallAnswered event is notified when a manual call is answered in a managed job.