The Avaya Proactive Outreach Manager (POM) Blood Donor Service sample application demonstrates how to use the POM plugin for Avaya Orchestration Designer to perform tasks such as creating a custom POM application, retrieving contact information within an application, updating completion status and adding contacts to running jobs.
The application is invoked as part of a POM campaign. Its primary purpose is to solicit participation in a blood donation drive. Functionality is also offered to allow callees to choose the form of contact used for a subsequent information campaign.
The application is written using Avaya Orchestration Designer and runs on Avaya Experience Portal. A connection to POM is maintained via the POM Pluggable Data Connector (PDC) component.