Please login or register to access secure site features.

Note: By continuing to use DevConnect Program Services you agree to our latest Registered Member Terms.

Sign in using DevConnect ID

Forgot password?

Trouble logging in?

Submit a ticket for Registration Support.

I have an SSO ID

sign in

Don't have a DevConnect or SSO ID ?

Create a DevConnect account or join the program.

register now

Proactive Outreach Manager


Proactive Outreach Manager (POM) provides automated outbound campaign management, enabling organizations to create and deliver automated voice, email, or SMS messages that allow users to immediately choose a self service option or interact with a live agent. POM builds on the capabilities of Proactive Contact and Avaya Aura® Experience Portal (previously known as Voice Portal), to provide an open, scalable, high-availability solution. Proactive Outreach Manager simplifies the creation, execution and management of outbound campaigns and notifications, helping businesses reduce costs, increase revenues, and improve customer satisfaction.


  • POM enables the design of interactive voice, email, and text messaging campaigns that allow interactions to take place across multiple channels.
  • POM applications use Avaya Aura Experience Portal and Avaya Aura Orchestration Designer for open standards based campaign design, development, implementation, management, administration and reporting.
  • The Proactive Outreach Manager Pluggable Data Connector (POM PDC) extends the functionality of the Data node palette in Orchestration Designer.
  • The POM Web services enable client applications to access POM's agent and campaign management capabilities.
  • The Call Recorder API enables integration of POM with third-party call recording applications.
  • With the introduction of POM release 3.1, Avaya Oceana® Solution and Context Store integration is fully enabled, enabling outbound campaigns to be integrated as part of an omni-channel customer engagement strategy and customer journey management.

Release News

Latest Release

Fact Sheet

Proactive Outreach Manager brochure
Read PDF