Avaya Proactive Outreach Manager

Latest Release: 4.0.1 (September 2021)

Release 2.0

Avaya Proactive Outreach Manager Release 2.0 was made generally available in June 2010; Service Pack 5 was issued in December 2012. This is NOT the latest release of Avaya Proactive Outreach Manager and is out of support. The latest release should be used for new development.

Important The following end of sale and end of support dates have been announced:
  • End of sale: March 3, 2014
  • End of support: March 3, 2015
Additional information about the end of sale and end of support dates can be found here. For all new development, Avaya recommends that developers use the latest release of Avaya Proactive Outreach Manager..

Features in the new release

New features in Avaya Proactive Outreach Manager Release 2.0 include:

  • Compatibility with Dialog Designer Release 5.1.
  • New Campaign Management API Web service that enables client applications to access call pacing features.
  • Localization files now installed as part of Avaya Proactive Outreach Manager installation.
  • New AvayaPOMAnnouncement application can be used to play prerecorded prompts.
  • Support for localized date and time formats.

Service Pack 1 introduced:

  • New Agent API Web service methods to delete contacts and add contact groups to running jobs and campaigns.
  • New Campaign Management API Web service methods to run campaigns, pause jobs, resume paused jobs, stop jobs and get campaign job information.

Service Pack 5 introduced:

  • FCC compliance.
  • Return codes and Fault messages for Agent API Web service have been updated.
  • Updated documentation, including the Developer's Guide and Overview.

Release history

Generally Available

End of Support, Mar 2015 (view notice)

POM PDC Software

The JAR file that comprises the Avaya Proactive Outreach Manager 2.0 Pluggable Data Connector plug-in for Dialog Designer is available for download from the Avaya Support web site.

Developer Documentation

Developer Documentation

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