Avaya Proactive Outreach Manager

Latest Release: 4.0.2 (October 2022)

Release 2.5

Avaya Proactive Outreach Manager Release 2.5 was made generally available in July 2012; Service Pack 1 was issued in December 2012. This is NOT the latest release of Avaya Proactive Outreach Manager and is out of support. The latest release is recommended for new development.

Important The following end of sale and end of support dates have been announced:
  • End of sale: March 3, 2014
  • End of support: March 3, 2015
Additional information about the end of sale and end of support dates can be found here. For all new development, Avaya recommends that developers use the latest release of Avaya Proactive Outreach Manager..

Features in the new release

New features in Avaya Proactive Outreach Manager Release 2.5 include:

  • New Terminology: "Contact Group" renamed "Contact List"; "Contact Strategy" renamed "Campaign Strategy"; "ANI" in strategy renamed "Sender's Address".
  • Time- and skill-based pacing mechanisms for Voice, E-mail and SMS campaigns.
  • Contact List enhancements, including separate time zones for each phone number and new options for pre-processing contacts during import.
  • Campaign Strategy enhancements, including variable retry intervals and additional templates.
  • Campaigns enhancements, including concurrent job limit made configurable, configurable CCA timeout and configurable dialing rules per country.
  • Real Time Monitor enhancements, including a new design with summary and detailed views.
  • POM Starter Applications have been enhanced to enable them to comply with new FCC rules.
  • Compatibility with Voice Portal 5.1 SP2 or higher and Avaya Experience Portal 6.0 SP 1 or higher.
  • CS 1000 certification for automated notification campaigns.
  • VMware certified.

Release history

Generally Available

End of Support Sep 2022 (view notice)

End of Support Mar 2015 (view notice)

POM PDC Software

Developer Documentation

Developer Documentation