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Proactive Outreach Manager

Release 2.5

Proactive Outreach Manager Release 2.5 was made generally available in July 2012; Service Pack 1 was issued in December 2012. This is NOT the latest release of Proactive Outreach Manager; the latest release is recommended for new development.

New In This Release

New features in Proactive Outreach Manager Release 2.5 include:

  • New Terminology: "Contact Group" renamed "Contact List"; "Contact Strategy" renamed "Campaign Strategy"; "ANI" in strategy renamed "Sender's Address".
  • Time- and skill-based pacing mechanisms for Voice, E-mail and SMS campaigns.
  • Contact List enhancements, including separate time zones for each phone number and new options for pre-processing contacts during import.
  • Campaign Strategy enhancements, including variable retry intervals and additional templates.
  • Campaigns enhancements, including concurrent job limit made configurable, configurable CCA timeout and configurable dialing rules per country.
  • Real Time Monitor enhancements, including a new design with summary and detailed views.
  • POM Starter Applications have been enhanced to enable them to comply with new FCC rules.
  • Compatibility with Voice Portal 5.1 SP2 or higher and Avaya Aura® Experience Portal 6.0 SP 1 or higher.
  • CS 1000 certification for automated notification campaigns.
  • VMware certified.

POM PDC Software

Developer Documentation

Developer Documentation