Avaya Proactive Outreach Manager

Latest Release: 4.0.1 (September 2021)

Release 3.0

Avaya Proactive Outreach Manager Release 3.0 was made generally available in February 2014; Feature Pack 4 (Release 3.0.4) was issued in December 2016; Service Pack 5 (Release 3.0.5) was issued in February 2017. This is NOT the latest release of Avaya Proactive Outreach Manager; the latest release is recommended for new development.

Important The following end of sale and end of support dates have been announced:
  • End of sale: September 30, 2021
  • End of support: September 30, 2022
Additional information about the end of sale and end of support dates can be found here. For all new development, Avaya recommends that developers use the latest release of Avaya Proactive Outreach Manager..

Features in the new release

Release 3.0 Feature Pack 4

New and enhanced features in Proactive Outreach Manager Release 3.0.4 include:

  • Call Recorder API enables integration of third-party call recording applications with Avaya Proactive Outreach Manager, via a TCP or TLS connection.
  • Filtering: Dynamic filtering and sorting of records is now a default feature. Contact records can be excluded from filtered dialing lists.
  • Rule Editor can be used to configure rules to restrict contact attempts.
  • Background call classification can be performed whereby the actions that need to be taken on detection of an answering machine are provided as a configurable feature from campaign strategy.

For more information about these and other enhancements in the feature pack, see Chapter 2 of the Overview and Specification guide for Release 3.0.4.

Release 3.0 Feature Pack 2

New and enhanced features in Avaya Proactive Outreach Manager Release 3.0.2 include:

  • Users can optionally configure secure connection over HTTPS to the Avaya Aura Contact Center Administration (CCMA) Web service.
  • Contact import speed has been improved by up to 90%.
  • Users can edit the SQL query for database type of data source.
  • Enhanced serial dialing.
  • Enhanced stop job design for efficient agent utilization.
  • New field “Attribute for Sender’s Address”.
  • Enhanced blending parameter configuration.
  • New operators for record selection in the campaign creation wizard.

Release 3.0 Feature Pack 1

Feature Pack 1 introduces integration with Avaya Aura Contact Center to support agent-based campaigns, with preview, progressive and predictive dialing modes.

Release 3.0

New features in Avaya Proactive Outreach Manager Release 3.0 include:

  • Avaya Proactive Outreach Manager integrates with Call Center Elite to support agent-based campaigns, with preview, progressive and predictive dialing modes.
  • New Agent Desktop APIs enable the development of customized agent desktops for agent-based campaigns - for details see Chapter 5 of the Developer Guide for Avaya Proactive Outreach Manager, available under Downloads - Agent Desktop API.
  • Unified system for agent-based and agent-less communication.
  • Inbound and outbound agent blending.
  • Email and two–way SMS.
  • Agent-less communications while integrating with Avaya Call Center Elite or Avaya Aura Contact Center, for skill-based pacing.
  • Real-time and historical reports for campaign and agent utilization.
  • Call recording with Avaya Contact Recorder (ACR).
  • Zones and geo-redundancy.
  • Communication Server 1000 certification for automated notification campaigns.
  • VMware certified.

Release history

Generally Available

End of Support, Mar 2015 (view notice)

Release Notes

Product Overview Documentation

Knowledge Transfer Sessions

POM PDC Software

Developer Documentation

Developer Documentation

Software Development Kits

Developer Documentation

Software Development Kit

Developer Documentation

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