New In This Release

Release 4.0

New and enhanced features in Avaya Proactive Outreach Manager Release 4.0 include:

• Added new SysAgentID attribute to enhance Get Contact Batch from Contact List performance.
• Support for Avaya Experience Portal 8.0 (not backward compatible).
• Support for FIPS 140-2.
• Interoperability in FIPS mode, supporting FIPS mode connection with Postgres and MSSQL.
• Enhanced contact exclusion, including excluding a batch of records from dialing and callback retention.
• Added Supervisor Dashboard Service, including real-time campaign monitoring, staffed agent monitoring and performing campaign and agent operations similar to POM monitor.
• Added Proactive Outreach Manager Cache to maintain in-memory database.
• Added Attribute and System Restrictions to Rule editor, support multiple conditions with "and" and "or" operators in the same rule.
• Enhanced Agent API to support Contact List Name and Id.
• Updated Campaign Strategy Editor to JavaScript/jQuery based UI.
• Changed Kafka Topic name for direct subscription to Kafka.
• Added tenant partitioning in the Rule engine.
• Enhancements to REST and Agent API callbacks.
• Added new configuration to maintain retry count per completion code.
• Introduced manual dialing feature for agents to dial number using a workspace, third-party application or device.

For more information about these and other enhancements in the feature pack, see Chapter 2 of the Overview and Specification guide for Release 4.0.