Release 4.0
Avaya Proactive Outreach Manager Release 4.0 was made generally available in December 2020. This is the latest release of Avaya Proactive Outreach Manager and is recommended for new development.
New In This Release
Release 4.0
New and enhanced features in Avaya Proactive Outreach Manager Release 4.0 include:
- Added new SysAgentID attribute to enhance Get Contact Batch from Contact List performance.
- Support for Avaya Experience Portal 8.0 (not backward compatible).
- Support for FIPS 140-2.
- Interoperability in FIPS mode, supporting FIPS mode connection with Postgres and MSSQL.
- Enhanced contact exclusion, including excluding a batch of records from dialing and callback retention.
- Added Supervisor Dashboard Service, including real-time campaign monitoring, staffed agent monitoring and performing campaign and agent operations similar to POM monitor.
- Added Proactive Outreach Manager Cache to maintain in-memory database.
- Added Attribute and System Restrictions to Rule editor, support multiple conditions with "and" and "or" operators in the same rule.
- Enhanced Agent API to support Contact List Name and Id.
- Updated Campaign Strategy Editor to JavaScript/jQuery based UI.
- Changed Kafka Topic name for direct subscription to Kafka.
- Added tenant partitioning in the Rule engine.
- Enhancements to REST and Agent API callbacks.
- Added new configuration to maintain retry count per completion code.
- Introduced manual dialing feature for agents to dial number using a workspace, third-party application or device.
For more information about these and other enhancements in the feature pack, see Chapter 2 of the Overview and Specification guide for Release 4.0.
- Release & Overview Information
- POM PDC
- POM Web Services
- Agent Desktop APIs
- Call Recorder API
- Event SDK
Release Notes
Product Overview Documentation
Data Dictionary
POM PDC Software
Developer Documentation
Developer Documentation
Software Development Kits
Developer Documentation
Software Development Kit
Developer Documentation
Software Development Kits
Developer Documentation
Release Summary
Release Status
Generally Available
Latest Release
Releases
4.0 (Dec 2020)
3.1 (Aug 2017)
3.0 (Feb 2014)
End of Support
March 2015
(view notice)
2.5 (Jul 2012)
2.0 (Jun 2010)